User Experience (UX) Librarian

Charlotte, North Carolina
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Salary: Maximum: $63,000/year
Created: January 17, 2020


User Experience Librarian

The J. Murrey Atkins Library at UNC Charlotte invites applications for a User Experience Librarian to advance the initiatives of both J. Murrey Atkins Library and the Assessment Department in providing best in class services to UNC Charlotte’s diverse user communities. This position will lead the Library’s ongoing activities in user-centered design and user-experience efforts that align with the strategic plan. 

The University of North Carolina at Charlotte is a rapidly growing research intensive University offering over 28,500 students a variety of undergraduate, master’s and doctoral programs in seven academic colleges. UNC Charlotte’s Atkins Library is a comprehensive research library with over 1.9 million printed books, 930,000 e-books, over 400 databases, approximately 75,000 journals and an annual budget of over $10 million.

UNC Charlotte is located in the largest city in North Carolina, a beautiful southern city of 775,202 with over 1.5 million in the greater metropolitan area, in one of the fastest growing regions in the country. Located on a 1,000 acre wooded campus, the University is accessible to the city's performing arts and cultural and sports events and to recreational lakes.

Essential Duties:

  • Develop a project plan and scope for Atkins Library’s user experiences efforts that aligns with the library’s strategic plan. 

  • Consult with library stakeholders regarding user experience and usability issues and develop project plans accordingly. 

  • Plan and carry out activities related to user experience testing to include, but not limited to usability testing of library systems, on site and video observations, conducting interviews and focus groups with library users and stakeholders, card sorting activities relating to website information architecture, and moderating one-on-one and remote usability tests. 

  • Lead analysis of user experience data.

  • Prepare data visualizations, as applicable, relating to data collected in library systems and through Assessment and UX-related studies. Identify key findings and opportunities.

  • Collaborate with diverse colleagues and team members to conceive of new capabilities and potential solutions for the library to better serve our constituency. 

  • Write and edit written reports.

  • Present findings to our library, university, and professional community.

  • Assess, Identify, and address accessibility needs of library patrons.

  • Engage library staff and faculty in work practice study in order to promote continuous library improvement. 

  • Provide consultations, trainings, and informational sessions/workshops to library and university staff relating to user experience and usability best practices. 

  • Participate in structuring ideation sessions and co-developing concept prototype solutions.

  • Engage in professional service and scholarly contributions; participate in committees and faculty governance in the library and on campus.

  • Communicate effectively and positively with diverse groups of individuals.

  • Perform other duties as assigned.

Minimum Education/Experience Requirements

  • Master’s degree in Library and/or Information Science from a program accredited by the American Library Association 

  • Graduation with a master’s degree in a specialized area directly relevant to the position description may be an acceptable substitute in certain situations if approved by the Dean. 

Preferred Education, Skills and Training Experience:

  • One year of experience conducting field site analysis, user testing, and working on project teams.

  • One year of experience moderating studies (e.g., one-on-one and remote usability tests and focus groups), observational techniques, participant-observation, and interview techniques. 

  • Practical experience and/or graduate level coursework in research methods, including both quantitative and qualitative analysis.

  • Practical experience and/or graduate level coursework in creating data visualizations (e.g., Tableau, Google Data Studio, PowerBI).  

  • Must be self-directed, but also a team player.

  • Must have a strong interest in understanding how people actually conduct their work activities and in communicating their understandings to others using a variety of techniques: reports, presentations, scenarios, and visual representations.

  • Working knowledge of accessibility issues and solutions for library patrons. 

  • Strong oral and written communication skills.

  • Working knowledge of best practices in website information architecture. 

  • Ability to work collaboratively as well as independently.

  • Ability to work effectively with diverse groups and to create an environment of mutual respect.

  • Knowledge of relevant professional and technological issues in assigned areas.

  • Ability to work effectively in an organization in which change is both necessary and constant.

To apply: 

ONLY ELECTRONIC APPLICATIONS WILL BE ACCEPTED: (Search Faculty Vacancies - Position # 008671) 

The following Application Materials must be attached to your electronic submission: 

  • Cover letter

  • Resume/CV

  • Names (including titles and company/institutions), addresses, phone numbers, and email addresses of at least 3 professional references. The Search Committee will not contact references before verifying permission with the candidate.

The review of applications will begin March 1, 2020. Anticipated start date is July 2, 2020. Appointment requires successful completion of background check. 

J. Murrey Atkins Library supports and affirms diversity, inclusion, and multiculturalism. Through our collections, services, policies, and programs, we strive to support these values, and we encourage applications from professionals who can help us achieve this goal. Recent graduates are encouraged to apply. AA/EOE 

For additional information about The University of North Carolina at Charlotte, please visit our Web site:

For further details about Atkins Library, please consult our website:

How to apply


Rebecca A. Croxton, Ph.D.
Associate Professor, Head of Assessment
J. Murrey Atkins Library, UNCC
9201 University City Blvd, Charlotte, NC 28223

User Experience


Published: Tuesday, January 21, 2020 18:59 UTC

Last updated: Tuesday, January 21, 2020 18:59 UTC