Application Support Analyst (Library Special Collections)

Description

Are you interested in utilising your experience in supporting a range of applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical Library systems?

Your role will be as part of a team focused on providing support for a diverse range of existing business critical library services and applications, including responsibilities for effective incident management. Your main focus will be to deliver a sustainable service for the discovery, usability, management and preservation of Special Collections metadata and digital collections and, in addition, you will also provide support for the university’s Reading Lists service. You will work closely with IT and Library colleagues in order to deliver these services.

As well as providing responsive support for these services, you will also lead the managed enhancement of the systems in liaison with Library and IT colleagues. This could include the design and implementation of new tools or the integration of existing tools with new technologies in order to deliver a seamless resource discovery experience for users and the maximum efficiency for Special Collections staff. 

You will utilise skills, knowledge and experience gained from your previous roles to provide high quality proactive and reactive application support and development. You will have extensive skills and experience in a scripting language such as PHP, Perl or Python, familiarity with LAMP stack development and competency in SQL. Ideally, you will also be familiar with the field of digital asset management and digital scholarship and will have some experience of general data handling using different data schemas. 

Working in a complex environment, your work as an Application Support Analyst will involve ensuring user documentation developed and maintained in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance. As an experienced member of the team you will be responsible for supporting, training, coaching and mentoring trainee analysts.