Information Technology and Web Services (ITWS), Department Head

Description

The Information Technology and Web Services (ITWS) Department Head oversees the work of the Information Technology and Web Services Department. The Information Technology and Web Services Department is made of two units: the Web Services Team and the Information Technology Team. The Web Services Team is responsible for the web development, maintenance, and support for the mission-critical Library website as well as other public and internal facing applications of the Library. The Information Technology Team is responsible for the entire Library’s desktop and IT infrastructure services. The Department Head ensures that computing and infrastructure technology for the end-user and for Library staff are operating with maximum efficiency and effectiveness. The Information Technology and Web Services, Department Head oversees the administration and maintenance of existing systems and the Library’s technology budget of about $250,000. 

Auraria Library is committed to diversity within its community and welcomes applications from minority candidates. The Library seeks candidates who embrace a multi-cultural, diverse, and inclusive workplace, and who strive to incorporate those values in their work and interactions.

Information Technology and Web Services Department consists of five full-time employees and approximately 5 student employees. This position will directly supervise five full-time employees. 

This position is expected to contribute to the development and implementation of the Library’s vision and goals. The Information Technology and Web Services, Department Head engages in fulfilling the research and educational missions of the Auraria Library and the three institutions on the Auraria Campus – the University of Colorado Denver, the Metropolitan State University of Denver, and the Community College of Denver. This position is in the Digital and Scholarly Services Division of the Library and reports to the Digital and Scholarly Services Associate Director. 

Reports To

Digital and Scholarly Services, Associate Director

Supervision Exercised

• Web Services Team (3 University Staff) 
• Information Technology and Desktop Support Team (2 University Staff) 
• Student Employees

Job Duties

Leadership in Web Services

• Leads Web Services Team in providing consultation, support, and problem resolution to ensure that Library websites are usable, functional, integrated, interoperable, and serve the Library’s goals.
• Overseesweb infrastructure, development, implementation, including ensuring effective, compliant, secure, efficient operations, including Drupal migrations.
• Ensures the reviewing of current and prospective web services vendors (e.g. Pantheon) to assess service and pricing, renegotiating discount/pricing structures when able.
• Envisions the future of web services.

Leadership in Information Technology 

• Overall responsibility for managing Library’s server infrastructure and VM environments. 
• Oversees the Library’s 400+ Windows and Apple computers, including network authentication via Active Directory. 
• Leads Information Technology and Desktop Support Team in providing consultation, support, and problem resolution to ensure that Library IT is serving the Library’s goals. 
• Manages the development and implementation of Library information technology including ensuring effective, compliant, secure, efficient operations.
• Ensures the reviewing of current and prospective IT vendors (e.g. Bibliotheca, Envisionware) to assess service and pricing, renegotiating discount/pricing structures when able.

Organizational Leadership 

• Works collaboratively to strategize, select, purchase, integrate, and implement new and/or replacement technologies and tools for Library users and staff such as the Internet of Things, workflow forms, library knowledge management tools/intranets, RESTful applications, institutional repository, help ticket systems, and staff communication tools, and visionary pilots. 
• Manages the Information Technology and Web Services annual budget including making cost/benefit recommendations and decisions to maximize the use of available resources; negotiating contracts; tracking IT/web related subscriptions; and generally understanding budgetary principles. 
• Participates on Library and campus-wide committees. 
• Represents the Information Technology and Web Services Departmenton various internal and external committees (e.g., Senior Leadership, Discovery Committee).
• Identifies opportunities to collaborate with departments outside of the Digital and Scholarly Services Division to support their work (e.g., works with Discovery and Metadata Department to create workflow tools, confers with Access and Public Services, Department Head to improve technology services in the public space).

Supervision

• Supervises five university staff and student employees. 

Other

• Recommends strategic directions and implementations specific to web services and information technology in collaboration with the Digital and Scholarly Services Associate Director.
• Collaborates with the other Department Heads to plan, develop, and implement cross-departmental public services with the aim of excellent over-all user experience.

Minimum Qualifications

• Bachelor's or higher in computer science, information systems/technology, library science or in a related field. 
• Significant experience in the areas of IT and/or web services such as information technology infrastructure, desktop support, programming, web design, or computer information systems. 
• Progressively responsible experience at the management level in the areas of IT and/or web services. 
• Supervisory experience. 

Preferred Qualifications

• Demonstrated experience leading IT and/or web projects in a higher education or a library setting. 
• Experience with Drupal, institutional repositories, and integrated library systems. 
• Experience with federated identity management services, server infrastructure and VM environments, active directories, deployment of Windows and Apple workstations, and/or networking. 

• Knowledge of web client and server applications, databases, web programming environment, HTML, CSS, SML, PHP, Git, scripting languages, and Drupal. 

Knowledge, Skills, and Abilities

• Knowledge and understanding of key issues, best practices, and emerging technologies critical to information technology and web services in an academic environment.   
• Ability to lead and manage complex teams.
• Knowledge and understanding of key issues and trends that affect academic libraries or higher education.
• Ability to work well both independently and in a collaborative environment and to contribute to professional service.
• Exemplary interpersonal and written communication skills plus a demonstrated commitment to professional development/achievement.
• Ability to collaborate to create an exciting, future-oriented library.

Compensation: $90,000-$100,000 commensurate with skills and experience.

Application Instructions: To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=17843&lang=en

The University of Colorado Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To achieve that goal, we conduct background investigations on all prospective employees.

Learn more About Auraria Library.