Business Analyst, Library Systems and Integration Support

Durham, NC
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Created: September 17, 2018


The Library Systems and Integration Support Analyst will work within an applications management team that provides support and integrations for the Library Services Platform (LSP) and other applications. As a member of the Library Systems and Integration Support team, this position collaborates with Information Technology Services (ITS) and other library staff in support of library applications, services, and systems in accordance with departmental and university specifications. 3 positions available


  • Serves as a liaison between functional stakeholders and the technical team delivering or developing the system solution, working under guidance of a project manager.
  • Understands the functional requirements of each context, translate the functional requirements into technical documentation, and present them to the technical team for implementation. Conversely, translates technical constraints and limitations back to the functional teams for adaptation or reconfiguration of workflows that are required to meet operational effectiveness and efficiency.
  • Develops user acceptance test cases mapped back to functional requirements to validate solution against functional requirements. Assists in coordinating user acceptance testing and other activities preceding go-live.
  • Accounts for the custom scripts and integrations for the current integrated library system (Aleph), and become familiar with the data, configurations, and integrations currently in place in order to account for them in future migrations into library service platforms.
  • Works with staff across the Duke University Libraries, the Professional School Libraries, and Duke Kunshan University Library to find and document common workflows, practices, and configurations, or recommend business process changes where needed to match best practices or simplify the complexity.
  • Collaborates closely with the departments of the Digital Strategy and Technologies division on shared activities where needed.
  • Maintains current awareness of trends, issues, and emerging technology projects relative to information technology and supported applications within the Duke University Libraries, across the University, and in industry.
  • Performs other related duties incidental to the work described herein.

Supervisory Responsibilities

  • None


It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity. 



Required: Bachelor’s degree, or associates degree and equivalent combination of education and experience.


Preferred: Master’s degree in Information Science, Computer Science, Library Science, or a related field.




  • Two years of experience as a business analyst or in automation or enterprise application administration
  • Ability to analyze technical requirements and translate them in to automated ETL workflows in a data warehouse environment
  • Demonstrated ability to quickly learn new tools based on conceptual understanding of technology
  • Demonstrated ability to write documentation that explains complex technical concepts.
  • Excellent time management and project management skills
  • Demonstrated ability to independently manage a complex workload, prioritize tasks, and use good judgment in providing services based on goals with minimum supervision and to move quickly across changing priorities
  • Excellent oral, written, and interpersonal communication skills
  • Ability to work with and build collaborative working relationships with a variety of people having varying degrees of technical knowledge in a dynamic and complex environment



  • Prior experience working in an academic research library
  • Experience as a team member in a full scale implementation of an IT system including all phases such as blueprinting, gap analysis, system design, configuration, testing, training, and go-live support
  • 3 years IT analyst experience
  • Experience working in a technical environment and communicating with developers, formulating requirements, and performing acceptance testing

Working Conditions

  • Must be able to work in an environment in which exposure to materials containing dust and mold is possible
  • Normal office environment
  • Occasional weekend and evening work required 
  • Occasional travel required


These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary and Benefits

Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.



Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States. 


Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless. Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect.


Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.


Duke offers a comprehensive benefit package which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:


An electronic resume, cover letter, and list of 3 references should be submitted at - refer to Requisition # 401483254. Review of applications will begin immediately and will continue until the position is filled.


Applications which are missing any of the components listed above will not be reviewed. 


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.

How to apply


Published: Monday, September 17, 2018 18:27 UTC

Last updated: Monday, September 17, 2018 18:27 UTC