Digital Scholarship Service Coordinator

Description

A Day in the Life...

The Digital Scholarship Lab (DSL) Coordinator is responsible for planning, coordinating and administering the daily operations of the Digital Scholarship Lab. The incumbent also works in collaboration with the Library’s Marketing and Communications Working Group and University Marketing and Communications to develop and implement integrated internal and external marketing communications and outreach initiatives to promote the DSL.

As the Digital Scholarship Service Coordinator, you will...

• Plan, organize and maintain staff schedules, including arranging for shift coverages, addressing coverage gaps and making recommendations for hours of operations according to the user needs, precedents and staffing constraints.
• Monitor day-to-day operations in the lab, including providing support and guidance to the student staff, ensuring high-quality customer service; identify problems, initiate and implement changes in consultation with the Head of Map, Data and GIS Library, as needed.  
• Provide end user support in the DSL, including welcoming and orienting users, promoting general information about the resources and services available in the lab, and accurately responding/referring user inquiries to the appropriate expertise.
• Collect and monitor information about DSL service workflows and processes; develop, refine and recommend staff manual (e.g. opening/closing procedures, inventory control etc.) in support of the daily operations.
• Oversee room booking and technical booking in the DSL.                 
• Provide back-up support in the absence of the Head, including making operational decisions to ensure consistent and effective operations in the DSL.
• Provide input on hiring decisions and performance evaluations of student staff for the Head to consider.
• In collaboration with the Library’s Marketing and Communication Working Group, and University Marketing and Communications, develop and execute a marketing and communications plan to increase the visibility and usage of the DSL.
• In collaboration with the Library’s Marketing and Communications Working Group, develop and initiate community outreach initiative to identify, develop and maintain partnership network that would benefit from using the DSL.
• Manage, post, update, organize, and mobilize information regularly through web and social media platforms to promote DSL services and upcoming activities.
• Liaise with DSL staff to organize and promote the DSL events, workshops, symposia, including coordinating the events logistics, developing marketing contents, and participating in the DSL events as a representative of the DSL team.
• Maintain a thorough knowledge of BrockLINC and Library resources and services.
• Keep up to date on trends in digital scholarships methods and services.
• Liaise with DSL staff to track and analyze usage data in DSL to identify trends, conduct assessment to evaluate user experience, and make recommendation on planning for future improvements.
• Participate in committees as assigned; regularly liaise with other campus partners (e.g. CPI and ITS) to share resources, coordinate and/or deliver collaborative services.

What you Need to Succeed...

• A university degree in a related field.
• 2+ years of experience in a post-secondary educational or research environment.
• Demonstrated scheduling, planning, and coordinating capabilities.
• Proven marketing and public relations experience.
• Excellent presentation skills, including the expertise on coordinating logistics and developing promotional plans.
• Demonstrated clear understanding of the suitability, impact, nature, and culture of the different communication/news platforms.
• Solid computer application skills including Microsoft Office Outlook, Word Processing, Excel, PowerPoint, Publisher, Adobe Acrobat, web applications, and social media platforms.
• Knowledge of desktop graphic design software and tools.
• Ability to understand and apply brand standards and media relations policies.
• Experience with managing and updating websites and social media platforms.
• Ability to create and implement new procedures and train staff accordingly.
• Skilled in establishing, and monitoring user experience benchmarks and metrics, identifying and recommending corrective action, if required.
• Familiarity with various digital scholarship tools and techniques such as data analytics, data visualization, data manipulation, geospatial information systems (GIS), artificial intelligence (AI), web development, and programming.
• Strong listening, verbal and written communication skill.
• Strong customer service-orientation with the ability to be flexible and sensitive to meet the needs of a diverse user population.
• Proven ability to build and maintain strong professional relationships with internal and external stakeholder groups and individuals.
• Ability to motivate, coach, mentor and encourage individuals.
• Ability to work independently, and as part of a team.
• Strong conceptual, analytical and problem-solving skills relevant to development of staff manuals, project planning, scheduling and reporting.
• Strong accuracy and attention to detail.
• Flexible and adaptable.
• Self-motivated and directed, with the demonstrated ability to effectively manage multiple demands, services and requests.
• Strong research skills, with the eagerness obtain new knowledge and remain current on trends and best practices.
• Ability to learn independently and keep pace with the changing information environment.
• Ability to take initiative, solve problems and exercise judgment effectively.
• Occasionally required to work outside of normal business hours, including weekends, to support events. 

Preferred or Asset Skills:

• Experience in a public service environment in a supervisory role.

Salary [and Benefit] Information 

• This is a 2 year term, 35 hour per week position.

• J, $46,520 - $61,785* 

* The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.   

Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates. Women, Indigenous peoples, members of visible minorities, and people with disabilities are encouraged to apply. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employee Accommodation Policy https://brocku.ca/webfm_send/39939.