ILS Manager - Technology Operations

Cincinnati, OH
1 other recent jobs
Created: July 2, 2018


ILS Manager - Technology Operations

Posted 6/29/2018


  • Manages the staff and operations that support the Library’s Integrated Library System (ILS) and related applications.

  • Participates in personnel processes for staff, including, but not limited to hiring, supervision and evaluation of staff performance and identification of staff training needs.

  • Leads staff members in providing the highest quality service to all internal and external customers, which include building group morale and cohesiveness, managing group processes and achieving team goals.

  • Assists in long-range planning of the ILS that will meet changing and future customer needs.

  • Assists with system-wide decision making through consistent information sharing, regular attendance at manager’s meetings and service on committees

  • Overseas custom reporting solutions developed on the ILS database.

  • Collects, analyzes, and presents ILS usage and collection data to assist with system-wide decision-making.

  • Maintains system usability and ensures that user problems are investigated thoroughly and solutions are pursued and communicated to staff.

  • Supports integration of applications with the ILS, including third-party and Library systems.

  • Collaborates with other departments within the Library about issues related to ILS processes and the development of products using ILS data and functionality.

  • Ensures integrity, reliability, and security of data within the system, including the management of ILS records in adherence with the Library’s records retention policy.

  • Coordinates software upgrades and planned system maintenance.

  • Work with ILS vendor to manage ILS contracts and invoices.

  • Serves on and/or leads project teams.

  • Documents and communicates ILS procedures for staff system-wide.

  • Supports training on ILS functions and use to staff.

  • Participates in in-service training, attends meetings, workshops and conferences, reads professional literature to maintain awareness of developments in the field of library systems and resource management and discovery.

  • Represents the Library by working with local and statewide ILS professionals.

  • Assists with special projects as needed.

  • Provides oversight of on-site or hosted ILS servers and maintains knowledge about their maintenance and upkeep.


  • Minimum of three years of increasingly responsible professional experience.

  • Minimum of three years of supervisory experience, preferably at the manager level.

  • Knowledge of library data, including bibliographic record structures and core library operations, such as circulation, cataloging, and discovery.

  • Strong analytical and troubleshooting skills with the capacity to understand and interpret data.

  • Independent judgment in order to set priorities and work independently.

  • Interpersonal skills to deal effectively with staff.

  • Effective verbal and written communication skills.

  • Concentrates on a task despite frequent interruptions.

  • Ability to think analytically and develop new or revised procedures and workflow.

  • Must have keyboarding skills and the ability to read print and on-screen information.

  • Ability to effectively use word processing, spreadsheet, and e-mail applications.

  • Manual dexterity necessary to efficiently operate office equipment including, but not limited to, computer, calculator, and copier.

  • Customer service focus.


  • Considerable experience using an Integrated Library System, specifically Innovative Interfaces’ Sierra
  • Experience using statistical software applications and visualization tools, such as Excel, R, Tableau, and SPSS to produce meaningful insight about data.
  • Knowledge of computer systems and networks as related to the use of software applications.


  • Minimum of three years of supervisory experience preferred.
  • Demonstrated ability to build and maintain effective working relationships with professional and community groups and organizations;
  • Demonstrated ability to develop long-term plans and programs and to evaluate work accomplishments;
  • Demonstrated ability to effectively present fact and exercise sound judgment in arriving at conclusions;
  • Previous experience at the manager level or above required.
  • Regular and reliable attendance is a requirement of this position.


Cincinnati, OH, United States




Bachelor's Degree in Information Systems or Computer Science or an equivalent combination of education and experience.  Master's degree in Library & Information Science preferred.


Normal business hours and some evenings and weekends


Grade 12:  $74,484.80 - $113,214.40 annually


Until filled

Last updated: Tuesday, July 3, 2018 17:16 UTC