ILS Manager - Technology Operations

Description

ILS Manager - Technology Operations

Posted 6/29/2018

DUTIES:

• Manages the staff and operations that support the Library’s Integrated Library System (ILS) and related applications.

• Participates in personnel processes for staff, including, but not limited to hiring, supervision and evaluation of staff performance and identification of staff training needs.

• Leads staff members in providing the highest quality service to all internal and external customers, which include building group morale and cohesiveness, managing group processes and achieving team goals.

• Assists in long-range planning of the ILS that will meet changing and future customer needs.

• Assists with system-wide decision making through consistent information sharing, regular attendance at manager’s meetings and service on committees

• Overseas custom reporting solutions developed on the ILS database.

• Collects, analyzes, and presents ILS usage and collection data to assist with system-wide decision-making.

• Maintains system usability and ensures that user problems are investigated thoroughly and solutions are pursued and communicated to staff.

• Supports integration of applications with the ILS, including third-party and Library systems.

• Collaborates with other departments within the Library about issues related to ILS processes and the development of products using ILS data and functionality.

• Ensures integrity, reliability, and security of data within the system, including the management of ILS records in adherence with the Library’s records retention policy.

• Coordinates software upgrades and planned system maintenance.

• Work with ILS vendor to manage ILS contracts and invoices.

• Serves on and/or leads project teams.

• Documents and communicates ILS procedures for staff system-wide.

• Supports training on ILS functions and use to staff.

• Participates in in-service training, attends meetings, workshops and conferences, reads professional literature to maintain awareness of developments in the field of library systems and resource management and discovery.

• Represents the Library by working with local and statewide ILS professionals.

• Assists with special projects as needed.

• Provides oversight of on-site or hosted ILS servers and maintains knowledge about their maintenance and upkeep.

QUALIFICATIONS:

• Minimum of three years of increasingly responsible professional experience.

• Minimum of three years of supervisory experience, preferably at the manager level.

• Knowledge of library data, including bibliographic record structures and core library operations, such as circulation, cataloging, and discovery.

• Strong analytical and troubleshooting skills with the capacity to understand and interpret data.

• Independent judgment in order to set priorities and work independently.

• Interpersonal skills to deal effectively with staff.

• Effective verbal and written communication skills.

• Concentrates on a task despite frequent interruptions.

• Ability to think analytically and develop new or revised procedures and workflow.

• Must have keyboarding skills and the ability to read print and on-screen information.

• Ability to effectively use word processing, spreadsheet, and e-mail applications.

• Manual dexterity necessary to efficiently operate office equipment including, but not limited to, computer, calculator, and copier.

• Customer service focus.

PREFERRED QUALIFICATIONS:

• Considerable experience using an Integrated Library System, specifically Innovative Interfaces’ Sierra
• Experience using statistical software applications and visualization tools, such as Excel, R, Tableau, and SPSS to produce meaningful insight about data.
• Knowledge of computer systems and networks as related to the use of software applications.

SPECIFIC REQUIREMENTS:    

• Minimum of three years of supervisory experience preferred.
• Demonstrated ability to build and maintain effective working relationships with professional and community groups and organizations;
• Demonstrated ability to develop long-term plans and programs and to evaluate work accomplishments;
• Demonstrated ability to effectively present fact and exercise sound judgment in arriving at conclusions;
• Previous experience at the manager level or above required.
• Regular and reliable attendance is a requirement of this position.

JOB LOCATION:

Cincinnati, OH, United States

POSITION:

Full-time

EDUCATION:

Bachelor's Degree in Information Systems or Computer Science or an equivalent combination of education and experience.  Master's degree in Library & Information Science preferred.

HOURS:

Normal business hours and some evenings and weekends

SALARY:

Grade 12:  $74,484.80 - $113,214.40 annually

DEADLINE:

Until filled