Library Applications Coordinator

Description

Classification Salary Range: $3,470 - $6,114 per month
Anticipated hiring range: $3,470 - $4,351 per month

Recruitment Closing Date: May 7, 2018

THE DEPARTMENT: 
The Digital Services and Technology (DS&T) department is the core of the University Library technological infrastructure and exists to support and enhance key systems used by library employees, campus faculty, and students. Some elements of DS&T include adapting library technologies to the ever-changing academic library environment, developing tools and systems that are user-centered and ensure student success, empowering the department staff in the realm of professional growth, leading the University Library into bold technological growth, and maintaining flexible and appropriate technologies, data and workflows. Within these arenas DS& T is in charge of maintenance of the unified library management system (ULMS), Cal Poly Pomona's institutional repository (Bronco Scholar), the University Library web site, the digital signage and room reservation systems, as well as acting as the bridge between the library and campus IT. 

DUTIES AND RESPONSIBILITIES: 
The Library Applications Coordinator administers and coordinates daily operations of the Ex Libris Unified Library Management System (ULMS), works with library staff to determine system needs and common maintenance tasks, troubleshoots functionality issues, interprets/resolves user problems, customizes the Alma interface as well as assists (along with the department web information technology consultant) in the customization of the Primo discovery interface, and determines user roles as necessary. The employee coordinates and keeps up to date about ULMS upgrades and updates, submits trouble/service tickets and keeps abreast of new functionalities offered by Ex Libris and the CSU System community. The incumbent maintains a current knowledge of technological trends and activities as they relate to Ex Libris Alma/Primo, and other third-party products that may integrate well with the system. They also train library staff on how to navigate the ULMS, as well as offer guidance on how to approach workflows within the system. Additionally, they perform some ad hoc scripting and data migration tasks to support data management and automation of workflows. The incumbent maintains website access points for all available databases; troubleshoots and resolves patron issues with database access and sets up and maintains database remote access. The employee acts as a technical consultant on internal committees such as the Library Web Team and groups related to Technical Services and contributes to greater CSU discussions. Lastly, the employee performs other duties and assigned. 

QUALIFICATIONS:

Bachelor’s degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field OR four years relevant full-time experience OR and associate degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with two years of relevant full-time experience. Basic knowledge of specialty work area demonstrated by an understanding and use of general principals and terminology; demonstrates understanding of the standard technology and systems in place with the capability of supporting and operating this technology; recognizes problems, identifies possible causes and refers to appropriate party for resolution; ability to solve problems where precedents exist, and acquire knowledge in related specialties; demonstrates competence to work as a team member; and ability to effectively communicate, both verbally and in writing.


PREFERRED EXPERIENCE: 
Experience with managing and administering Ex Libris library systems; experience in database development/management, and web design and experience in gathering, curating and analyzing database on library usage as well as system/user needs is desired. Demonstrated experience with planning and implementing technical projects; demonstrated communication skills and experience working in a team-based environment; strong organizational and project management skills; ability to communicate effectively in both technical and non-technical environments; ability to work under deadlines alongside various stakeholders and end users and ability to coordinate and prioritize multiple critical projects is preferred.