Computer Technician

Description

EMPLOYMENT OPPORTUNITY

Application Deadline:  Position will be advertised until filled, applications received by Friday, February 23, 2018 will receive first consideration.

Position Title:  Computer Technician

Classification:   Library Assistant III

Rate of Pay:  $13.89 hourly

Hours /FLSA status: 40, FT, Regular, non-exempt, Works a varied schedule of mornings, afternoons, evenings, weekend rotation

Location:  Based at Administrative Center

Reports to:  IT Manager

Staff Supervised:  None

Position Summary:   Performs a variety of Help Desk duties by providing direct troubleshooting assistance to library staff and resolving technical problems remotely or on-site.   Able to operate KACE hardware to accomplish tasks including pushing out software, updates, scripted installations and imaged installations to staff and public computers.  Assists with the configuration and maintenance of Mobile Services and Genealogy hardware.  Sets up active directory profiles, email distribution lists and troubleshoots Office365/Outlook issues for staff. Shares the responsibility to obtain quotes and place orders for equipment and supplies.  Cross-trained to perform tasks done solely by part time Computer Technician. May travel to any of 7 GCPL library locations as required.

Essential Job Functions:  This list is illustrative, but not exhaustive for this position.

·         First responder technician that monitors the GCPL helpdesk.

·         Ability to build, configure, maintain and troubleshoot complex hardware and software problems such as Genealogy and Business Office workstations

·         Able to configure printers and troubleshoot related issues.

·         Maintains good communication with staff and patrons about the status of issues by phone and/or using Help Desk tickets and email.

·         Provides timely service and technical assistance to library staff and patrons on all library PC equipment and software  

·         Works with Clevnet staff to troubleshoot Network, VOIP, Workflows and Catalog related issues

·         Ability to setup and maintain active directory profiles, distribution lists and Office 365 accounts for staff.

·         Troubleshoots Office 365/Outlook email issues for staff.

·         Uses KACE hardware to configure and deploy software images.

·         Uses KACE hardware to push out software/updates to GCPL computers

·         Assists in the build, configuration and maintenance of Mobile Services vehicle computers and connected devices.

·         Assists in the build, configuration and maintenance of GCPL’s genealogy computers and connected devices.

·         Continues to develop and share knowledge and skills through appropriate meetings, conferences and workshops for cross training, and professional and technical development.

·         Works with GCPL staff to train them on new hardware, software and feature enhancements.

·         Cross-trained to perform tasks done solely by part-time Computer Technician

·         Shares the responsibility to obtain quotes and place orders for equipment and supplies.

·         Other duties as assigned

Minimum Knowledge, Skills, Abilities and Other Characteristics:

·         Substantial working knowledge of and experience with PC’s, operating systems and related peripherals. 

·         High level of expertise resolving routine and complex PC problems. 

·         Effective oral and written communication skills, excellent customer service skills. 

·         Able to work accurately and independently with minimum supervision and have dependable work habits.

·         Work schedule flexible to meet library needs.

·         Willingness and adaptability to work in a changing work environment. 

·         Observes all OSHA procedures. See personnel policies #410 and #435.

Minimum Education, Experience, and Licensing Requirements:

·         High school diploma or GED required; Associates degree preferred. 

·         A+ certification or three years relevant experience required. 

·         Valid driver’s license and proof of auto insurance required. 

Physical Requirements:

·         Able to lift 50 lbs. and move equipment in and out of building.  

·         Ability to crawl, bend, stretch, walk and or kneel in order to wire and install equipment.

·         Able to use hands and fingers, grasp, handle, feel, or operate objects, tools or controls-including computers, phones and office equipment.

·         Able to read computer screens and print material.

If interested provide: Resume, work references and Geauga County Public Library application.

Application available online at: http://divi.geaugalibrary.net/28458-2/career-opportunities/

Apply Online:     GCPL.recruiting@geaugalibrary.info

Geauga County Public Library – Administrative Center

12701 Ravenwood Drive, Chardon, OH 44024