Technology Trainer/ Computer Technician

Description

Position Title: Technology Trainer/ Computer Technician

Classification: Professional Staff

Rate of Pay: $36,088.00

Hours /FLSA status: 40, FT, Regular, non-exempt, Works a varied schedule of mornings, afternoons, one to two evenings a week, weekend rotation

Location:  Based at Administrative Center

Reports to: IT Manager

Position Summary:   The Technology Trainer / Computer Technician develops and creates written instructions and performs in person-training for Sirsi/Workflows/Enterprise/new technologies to staff and patrons.  Works with the Assistant Director and IT Manager to develop, create and execute technology related programming for patrons and staff system-wide.  Works closely with adult services staff to ensure consistent technology programming is available to all branches and equally is scheduled.  Works with Clevnet on Sirsi/Workflows implementation and updates.  Works closely with staff to help troubleshoot complex Sirsi/Workflows related issues.  Able to operate KACE hardware to perform software updates and imaged installations.  Shares the responsibility to establish vendor accounts, request quotes.  Performs a variety of Help Desk duties by providing direct troubleshooting assistance to library staff and resolving technical problems remotely or on-site.  Adapts to evolving technologies and new software.  May travel/work at any of 7 GCPL library locations as required.

Essential Job Functions:  This list is illustrative, but not exhaustive for this position.

·         Works with The IT Manager and Assistant director to create and execute technology related programming for staff and patrons

·         Develops and creates materials for GCPL staff/patrons to train them on new software, apps, hardware and feature enhancements.

·         Works at all GCPL branches reference desks as needed

·         Trains GCPL staff on Sirsi Workflows software and maintains a working knowledge of updates and feature enhancements.

·         Trains GCPL staff and patrons on the GCPL Catalog/Enterprise and maintains a working knowledge of updates and feature enhancements.

·         Works with GCPL staff and Clevnet to resolve issues pertaining to Sirsi/Workflows

·         Works with Clevnet on the implementation and updates of Sirsi/Workflows and related software.

·         Provides help desk support and troubleshooting.

·         Ability to build, configure, maintain and troubleshoot complex hardware and software problems such as Genealogy and Business Office workstations.

·         Restore computer hardware to working order within a satisfactory time frame.

·         Ability to install, network, repair, and maintain hardware and software as required

·         Able to configure printers and troubleshoot related issues.

·         Maintains good communication with staff and patrons about the status of issues by phone and/or using Help Desk tickets and email. 

·         Provides timely service and technical assistance to Library staff and patrons on all library PC equipment and software.

·         Works with Clevnet staff to troubleshoot Network, VOIP, Workflows and Catalog related issues

·         Ability to use Kace hardware to perform software updates and imaged installations.

·         Continues to develop and share knowledge and skills through appropriate meetings, conferences and workshops for cross training, and professional and technical development.

·         Maintains awareness of developments in the IT field and makes recommendations.

·         Shares the responsibility to obtain quotes and place orders for equipment and supplies.

·         Other duties as assigned

Minimum Knowledge, Skills, Abilities and Other Characteristics:

·         Substantial working knowledge of and experience with PC’s, operating systems, integrated library systems and related peripherals. 

·         High level of expertise resolving routine and complex PC problems. 

·         General knowledge of the library and literature.

·         Able to work with people of all ages including staff, volunteers, and the general public.

·         Ability to teach adult learners in both the classroom setting and one-on-one

·         Effective oral and written communication skills, excellent customer service skills. 

·         Able to work accurately and independently with minimum supervision and have dependable work habits.

Minimum Education, Experience, and Licensing Requirements:

·         Bachelor’s Degree required, MLIS preferred.

·         A+ certification or three years relevant experience required. 

·         Valid driver’s license and proof of auto insurance required.

Physical Requirements:

·         Able to lift 50 lbs. and move equipment in and out of buildings and vehicles.  

·         Ability to crawl, bend, stretch, walk and or kneel in order to wire and install equipment.

·         Able to use hands and fingers, grasp, handle, feel, or operate objects, tools or controls-including computers, phones and office equipment. 

·         Able to read computer screens and print material.

If interested provide: Resume, work references and Geauga County Public Library application.

Application available online at: http://divi.geaugalibrary.net/28458-2/career-opportunities/

Apply Online:     GCPL.recruiting@geaugalibrary.info

Geauga County Public Library – Administrative Center

12701 Ravenwood Drive, Chardon, OH 44024