IT Specialist

Description

Position Available: The expected start date is as soon as possible after the closing date. This is a 100% Academic Professional appointment.

Responsibilities:  There are two IT Specialists positions available.  Early-career professionals are encouraged to apply, and both positions will have shared responsibilities between the Workstation and Network Support group and the Library IT Help Desk:  http://www.library.illinois.edu/it/wns/ and http://www.library.illinois.edu/it/helpdesk/.

The IT Specialists work as part of a team charged with supporting the technology profile of the University Library. Staff in these positions configure and deploy a variety of hardware and software including workstations, laptops, printers, operating systems, applications, and endpoint management tools. They are also responsible for contributing to the routing, troubleshooting, resolving, and documenting of technology-related issues and customer support initiatives.

Required Qualifications: Bachelor’s degree; One year of experience working with the Windows and/or OSX operating systems; Ability to take responsibility for challenging issues requiring independent evaluation and creativity, either resolving or escalating them as needed; Ability to collaboratively work with faculty and staff with varying levels of technical expertise; Ability to effectively work in an environment with multiple concurrent priorities; Enthusiasm for learning new skills; Strong written and verbal communication skills; Dedication to excellent customer service; Physical ability to lift 50 pounds.  See https://jobs.illinois.edu for Preferred Qualifications.

Deadline: In order to ensure full consideration we urge candidates to submit application materials on or before October 23, 2017.  Interviews and offers may take place before the closing date. All applications received by the closing date will receive full consideration.