Desktop Support Technician

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Created: September 23, 2017


The University at Albany Libraries (State University of New York, Albany, NY) seek a service-oriented, creative, collaborative individual to serve as the Desktop Support Technician. Reporting to the Head of Library Systems, the successful candidate will have daily responsibility for supporting and maintaining the OS X and Windows platforms in the Libraries.

Duties include:

  • Support the OS X and Windows platforms in the Libraries and configure and maintain the Macintosh computers and laptops used in the public areas including but not limited to the Interactive Media Center lab, the instructional classrooms, and the presentation rooms
  •  Provide phone, email and in-person assistance to diagnose and correct hardware and software problems for desktop applications and connectivity to central computing servers for email and internet services
  • Configure desktop equipment and install application software, as well as maintain detailed documentation on configurations and deployments
  • Work with members of the Library Systems staff and other members of the University's IT community to develop an effective enterprise management solution to support Macintosh computers in the Libraries
  • Hire, train and supervise student employees and interns
  • Provide training to faculty and staff on how to use specific software used on OS X and Windows platforms
  • Keep up-to-date on industry trends and emerging technologies; make recommendations for adoption of new technologies and best practices
  • Participate in and contribute to discussions and initiatives coordinated by the Libraries, campus, local and regional committees as appropriate
  • Maintain a positive attitude throughout the workplace by being cooperative, courteous, and supportive towards all colleagues
  • Serve as a backup to the Desktop Support Manager
  • Move, transport and configure computer equipment and related hardware
  • Troubleshoot basic integrated audiovisual equipment
  • Expected to serve on library or university committees in service to the campus and library community



  •  Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
  • Three years of professional work experience providing direct customer support for users with various levels and types of computing needs
  • Experience in the setup and configuration of Macintosh hardware and OS X software including operating systems and software applications
  • Experience in the installation and configuration of Macintosh and Windows desktop productivity application software (word processing, spreadsheets, email calendaring, etc.)
  • Ability to analyze and troubleshoot computer problems
  • Excellent organizational, interpersonal, and oral and written communication skills
  • Ability to work independently and as part of a team
  • Ability to work with a culturally diverse population


  •  Working knowledge of OS X server and Profile Manager
  • Working knowledge of the Windows 7 Standard Operating Environment (SOE)
  • Working knowledge of system management software such as Ghost or Microsoft System Center Configuration Manager
  • Unix programming or scripting experience
  • Apple Certified Support Professional (ACSP) or Apple Certified Associate - Mac Integration Basics certification
  • Experience with audio or video editing software applications
  • Experience working in an academic library setting

For more information and to apply:

Application deadline: October 22, 2017

About the University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.


Last updated: Tuesday, September 26, 2017 21:44 UTC