Alma Training Manager

Description

Position Overview:
Reporting to the Director, Library Systems, Library Technology Service (LTS), the Alma Training Manager will be a member of a high performing team charged with coordinating change management efforts and development and execution of a training program for the Alma Library System.   Alma will be used to manage the collections of the Harvard Library supporting workflows that include  collections management (i.e. acquisition, description, and inventory management) and access functions (i.e. circulation, course reserves).  This 18-month project is a major effort for the Harvard Library and will require a strong partnership between LTS, many Harvard Library staff, and the system vendor.  The project will involve an overhaul of many library workflows and a comprehensive re-training program for library staff.  The Alma Training Manager will be dedicated full time to the project and will play the lead role in developing and coordinating a “train-the-trainer” program as well as establishing sustainable on-line training modules that may be used to train new staff after Alma is in production.  The scope of this work will include early training program development through pre-and post-implementation training for 700 staff.     
 
Principal Duties and Responsibilities/ Essential Functions
Key responsibilities for this position include coordinating change management efforts and development and execution of training program for the Harvard library.  Specific duties include: 
 

• Using draft workflow documentation prepared by functional experts, create production workflow documentation.  
• Working with a project team, determine training curriculum, prepare training materials, coordinate Train the Trainer program and staff training program (700 staff members), and deliver training.  Training will be delivered in a combination of work aids, online videos, live demonstrations, and hands on training program. 
• Support and contribute to change management processes within the organization.
   

Other duties as needed or required.

Please note: This is a project-based term appointment with an end date of June 30, 2019.

Basic Qualifications:

• Masters in Library and Information Science or equivalent experience required
• 5 plus years of experience working in a research library

• Strong verbal and written communication skills, including the ability to describe complex functions and processes coherently, unambiguously, and in a well-organized fashion
• Successful experience developing and conducting training for adult learners
• Strong interpersonal skills with ability to lead working groups, develop consensus, and reach timely decisions
• Experience with the use and application of integrated library systems and library services platforms
• Strong analytic skills
• Strong project management skills, organizational skills and ability to manage multiple competing priorities
• Demonstrated creativity, initiative, and sense of responsibility for achieving the goals of the organization
• High degree of comfort with change management best practices and demonstrated application of the process

Diversity Statement:

At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success. 
 
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members.  Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society. 
 
A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers—now and in the future—with comprehensive access over time to all of these materials.
 
Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community at http://hr.harvard.edu/why-harvard .
 
The Harvard Library is a proud member of the ACRL Diversity Alliance.