Systems and Information Services Specialist

Description

Responsible for
• developing, implementing and supporting information and research
technology solutions for both consultants and Information Services staff.
• leading the identification and deployment of research applications and
provide systems leadership in coordinating and defining technology
requirements for IS-wide projects and initiatives.
• becoming the systems administrator for the IS workflow management system
(ASK), SharePoint site, Information Services portal and other services as
required.
• acting as a technology consultant to IS team members for regional or
office-specific projects.
• being a member of the global IS team and works collaboratively with the
IS team to deploy technology systems and initiatives in line with global
policies.

Skills & Abilities:
• Researches, identifies, and recommends new technologies for the delivery
and support of information services
• Leads the implementation of new technologies that improve access to IS
resources and IS skill development and delivery, working with Global
Technology Support Group and specifically the Director, Team Leader and
Implementation Specialists assigned to Global Operations
• Works with Global IS team to develop and evaluate technology strategy and
pilots for exploiting new technologies
• Aligns IS technology strategy with overall Global Information Services
and goals and initiatives such as the Digital Platform
• Applies advanced web technologies to the development of the department’s
internet-based services
• Collaborates and represents IS concerns and interests in
cross-departmental, cross-functional technology projects and deployments
• Evaluates outcome of pilot projects with users and makes recommendations
regarding project expansion or adoption
• Negotiates and manages maintenance projects. May involve working with
Global Resources Senior Manager
• Maintains vendor relationships with technology product and service firms
• Conducts market and product research and cost analysis
• Develops project proposals and justifications for technology projects
• Provides project management and oversight of relevant technical IS
projects
• Embraces innovation as a way to enhance delivery of information to a new
generation of information users
• Puts metrics in place to measure usage and effectiveness of IS systems
• Uses knowledge of copyright, intellectual access and digital rights
management in identifying and implementing technologies and programs
• Develops and maintains current knowledge of advances in information
technology
• Provides coordination for the Information Services Innovation Lab
• Assists in marketing information services to consulting staff globally

Qualifications:

• Relevant bachelor degree or an equivalent combination of education and
experience. Masters of Library Science and experience in a global,
multi-national consulting, financial services or other professional
services research environment preferred
• Four+ years’ experience with online information systems and
intranet/internet applications including hands-on experience identifying,
evaluating and implementing digital initiatives and new technology systems
in a global environment
• Four+ years of project management experience leading and working with
technology projects
• Systems administration experience for online information systems and
intranet/internet applications including SharePoint development and
administration
• Knowledge and experience with social media and team collaboration tools
and implementation within a global organization
• Effective collaborator with both non-technical and technical teams
• Competency and enthusiasm for knowledge-sharing
• Strong knowledge of copyright, intellectual access and digital rights
management
• Innovative and strong service-oriented attitude
• Demonstrated relationship building and relationship management skills
working with a virtual global team
• Strong organizational, interpersonal and communication skills
• Excellent oral and written communication skills within environment