IT Systems and Services Coordinator

Description

Dear friends and colleagues,

The Ontario Colleges Library Service (OCLS) invites qualified candidates to
apply for this exciting full-time appointment in the area of Information
Technology (IT), support services and project management for the libraries
in Ontario’s 24 publicly funded colleges. The successful candidate will
participate in the development, support, and coordination of a range of
consortial services offered to the college libraries. The ability to
understand their needs and translate that understanding into concrete
action that will enhance our services is central to this position.

Working in conjunction with other members of the OCLS Information
Technology and Services team, the major responsibilities of the successful
candidate will include:

- Delivering exemplary customer service to Ontario’s 24 college
libraries;
- Undertaking and coordinating projects in support of the services
provided to the college libraries;
- Managing and supporting the colleges’ SirsiDynix Symphony Integrated
Library System (ILS) consortium, including but not limited to:
- Customer support and guidance to staff at the college libraries and
OCLS;
- Maintenance, troubleshooting and escalation, as necessary;
- Preparing documentation and reports;
- Advancing the adoption of shared ILS and provincially scaled
library service platforms;
- Supporting development and maintenance of the Colleges Union Catalogue
and COLLECT discovery interface;
- Supporting and assisting with the development of the Colleges Object
Repository (CORe) service;
- Supporting the Request Tracker helpdesk ticket tracking system;
- Participating in qualitative and quantitative evaluation of services
delivery and the analysis and tracking of pertinent data and statistics to
demonstrate value to OCLS customers;
- Maintaining knowledge of relevant trends and issues in the field.

*Qualifications*
Recognizing that the perfect candidate may not exist, the qualifications
listed below are highly desirable but not necessarily mandatory. Candidates
are invited to provide their vision for the role and demonstrate how their
skills, knowledge and experience would fit.

- Experience working in libraries, preferably Canadian academic
libraries; a recognized library technician diploma, or a graduate degree
from a library and information sciences program would be an asset;
- System thinking and technical acumen, sense of curiosity, interest and
ability to learn new technology tools/skills, general knowledge of
technology in academic libraries and an opinion on its evolution and impact
on service delivery;
- Relevant experience developing, implementing or managing IT systems in
the context of libraries (e.g. ILS/LMS, digital repositories, discovery
tools, etc.);
- Experience administrating an integrated library system such as
SirsiDynix Symphony;
- Experience with programming languages (e.g. Perl), APIs, web editing
and development (e.g. Drupal) and advanced knowledge of Excel;
- Demonstrated project management experience, ability to work
independently or in a team, excellent problem solving, analytical and
organizational skills;
- Experience in and strong commitment to outstanding user experience;
- Strong written and verbal communication skills; fluency in French
would be an asset;
- Knowledge of MARCEdit software would be an asset.

*Compensation*
OCLS offers a competitive salary and generous benefits, including a pension
plan.

*Additional Information*
Ontario Colleges Library Service (OCLS) was established in January 2009 as
a non-profit corporation to provide a suite of core and opt-in services to
the libraries/learning resource centres of Ontario’s 24 publicly funded
Colleges of Applied Arts and Technology. Our offices are in Toronto,
Ontario. Visit our website for more details: ocls.ca.

OCLS is an equal opportunity employer and strives to ensure that its hiring
process meets the needs of all persons with disabilities. As such, OCLS
will provide reasonable accommodation for any applicant, as requested
during the hiring process. Off-site interviews can be arranged.

*Application Deadline*
21 March, 2017 - Position is open until filled if a successful candidate
is not found by the deadline. Applications are reviewed as they arrive.

*How to Apply*
Interested and qualified candidates may apply by submitting a letter of
application, current resume, and a list of three professional references
via e-mail to applications@ocls.ca quoting ‘OCLS Position #132’ in the
subject line. Only those candidates selected for interview will be
contacted.