Head, Library Technology Services (Librarian III or IV)

Amherst, MA 01002
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Created: December 2, 2016


UMass Amherst<http://www.umass.edu>, the flagship campus of the University of Massachusetts system, sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, 90 miles from Boston and 175 miles from New York City. The campus provides a rich cultural environment in a rural setting close to major urban centers.

As the largest publicly-funded academic library system in New England, the UMass Amherst Libraries<http://www.library.umass.edu/> are key partners in teaching, learning, and research at UMass Amherst and in the Commonwealth of Massachusetts. The Libraries are recognized internationally as leaders in such areas as Open Education Resources and Scholarly Communications and in the development of innovative student spaces including a variety of Learning Commons and the first large-scale 3D printing center in a university library anywhere. The main library building, the W.E.B. Du Bois Library, is the tallest academic library structure in the world, named for Massachusetts native and founder of the NAACP and life-long scholar on the subject of social change and is home to Du Bois Papers, a 100,000+ item collection. Supporting freedom of inquiry, the Libraries foster a diverse and inclusive environment in which to engage with ideas and acquire the critical skills necessary for lifelong learning.

The UMass Amherst Libraries<http://www.library.umass.edu/> seek a dynamic and innovative Head, Library Technology Services. The incumbent will be responsible for providing vision and leadership for infrastructure and support services for the Library's technology ecosystem; digital library development; enterprise systems; web infrastructure; teaching and learning technologies; administrative applications and platforms; and archive and preservation systems. Additionally, manage the design and implementation of processes, standards and procedures to ensure uninterrupted access to digital resources, system security, disaster recovery, and service management targets.

Example of Duties:
1. Provide leadership and set high-level strategies for the Library's technology ecosystem including: mobile computing; digital library planning; enterprise systems; web services; teaching and learning technologies; administrative applications and platforms; and archive and preservation systems, while working in operational support of systems implementation and workstation support.
2. Provide vision, management and oversight through the supervision and evaluation of staff responsible for the operations, development and support of the Library's technology infrastructure.
3. Establish goals and service standards to guide the work of the department. Monitor performance of support activities, problem areas, and devise and deliver solutions to enhance the quality of services. Ensures the Library's systems meet current standards around user privacy and data security, working within the appropriate Campus policies and procedures.
4. Provide leadership in defining technology requirements for library-wide projects and other initiatives, identifying, developing, and delivering end-user training programs to increase computer-literacy and self-sufficiency among library staff.
5. Work creatively, effectively, collaboratively, and strategically across Library and campus units to implement technologies based on what is strategic for the library and the needs of its users to promote teamwork, diversity, equality, inclusiveness and ensure the organization maintains technology capabilities and delivers outstanding customer service.
6. Maintain contacts with appropriate organizations and agencies in order to maintain currency on new developments in emerging technologies, in particular those relevant to higher education and academic libraries.
7. Provide leadership and guidance for support of existing systems and implementation of new and emerging technologies to be used in the Library's highly networked information environment.
8. Coordinate support for new campus technology initiatives that impact the Library and play a key role in evaluating and deploying new systems and services.
9. Participate in library-wide planning and governance, work in a shared decision making environment, and serve as a member of the Library's Senior Management Group and other library committees and working groups.
10. Serve as liaison with campus computing and telecommunication units, including negotiating for and coordinating service support as needed.
11. Demonstrate, foster and cultivate a positive, proactive internal and external customer service culture.
12. Represent the Libraries through participation in local, regional, and national forums and professional activities.
13. Maintain current knowledge of trends and best practices as they impact academic libraries. Attend professional development activities as assigned or required to meet departmental goals and objectives.
14. Perform other related duties as assigned or required to meet department and university goals and objectives.

Required Qualifications:
1. Master's degree in library science - or equivalent degree - from a program accredited by the American Library Association, or its appropriate equivalent in librarianship from another country, or have appropriate equivalent experience.
2. Ten years of professional experience in a research, academic or special library, including at least five years of experience in library information technology.

3. Minimum of five years of successful supervisory, management and leadership experience in an academic library, including complex project management, prototyping, budgeting and experience managing technical staff.
4. Demonstrated ability to combine technical knowledge and communication skills to explore projects and solve problems including the ability to prioritize and complete tasks in sync with library goals and objectives.
5. Demonstrated ability to work effectively in a collaborative work environment to establish work priorities, set performance expectations, achieve goals, and direct work in a high-production, rapidly evolving setting, including remaining calm under pressure. Demonstrated successful management and leadership skills, including complex project management, prototyping, budgeting and experience managing technical staff;
6. In-depth understanding of technological trends and developments in academic libraries and a strong commitment to keep up with new technologies.
7. Excellent communication and interpersonal skills and ability to interact effectively and work productively in establishing and maintaining harmonious working relationships with a diverse population of staff and students with the ability to handle multiple priorities in a library embracing advanced information technologies.
8. Experience and skill in evaluating and implementing information technology applications, and in collaborating with academic computing operations in a campus setting.
9. Ability to view issues from a Library-wide perspective, foster teamwork, and stimulate cross-functional collaboration.
10. Record of developing and implementing new ideas in a complex, knowledge-creating organization.
11. Demonstrated knowledge of library information technology standards, protocols, issues and trends.

12. Understands responsibilities with respect to conflicts of interest and behaves in ways consistent with both law and with university policy.

13. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.

Preferred Qualifications:
Experience working in a unionized environment preferred.

Application Instructions:
Please apply online at https://umass.interviewexchange.com/jobofferdetails.jsp?JOBID=79205
and submit a letter of application, resume, and contact information (phone and email) for three professional references by January 28, 2017 for priority consideration. Applications will be accepted until the position is filled


Published: Saturday, March 18, 2017 15:34 UTC

Last updated: Saturday, March 18, 2017 15:34 UTC