Harvard University Information Technology
Library Technology Services
00 - Non Union, Exempt or Temporary
Duties & Responsibilities
Harvard University IT is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment wHarvard Universitye are looking for you!
Library Technology Services (LTS) provides shared services and systems to support all the libraries in the Harvard Library system. Systems Librarians function as business analysts, QA testers, and project managers. Systems librarians play many critical roles in interpreting requests, configuring applications, and collaborating with library staff across a wide spectrum of functional areas to analyze system requirements, to assess technical capabilities, and manage development and implementation projects that will deliver new functionality, processing efficiencies, and, most importantly, services for library users. System librarians must have expertise both in library functions as well as in the technology that will enable those functions to be as efficient and effective as possible.
Reporting to the Director of Library Systems and Support, Library Technology Services, the Production Systems Librarian is the team lead for the LTS Support Team. The team lead coordinates user support for all LTS production applications and manages the LTS web presentation of documentation and our service catalog. This position oversees support activities (Tier 1, 2, and 3 tickets) for LTS and coordinates activities with the Harvard University IT (HUIT) Help Desk to ensure consistent practices are in place for cross-departmental requests. The team lead also plays a key communications role for LTS by managing the monthly LTS newsletter, arranging open meetings and workshops as needed, and liaising with the HUIT and HL communications teams.
• Masters in Library and Information Science or equivalent experience required
• 2-3 years experience working in a research library
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.
Last updated: Tuesday, February 28, 2017 23:40 UTC