NC Cardinal Program Manager

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Created: August 10, 2016


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NC Cardinal Program Manager
Location:  Raleigh, Wake County, NC
Job Type: Time-Limited Full-Time Department Dept of Natural and Cultural Resources
Job Number: 16-07783 ADM60083901
Closing: 9/2/2016 5:00 PM Eastern
Recruitment Range:  $41,149 - $69,300
Salary Grade: Advanced / 76

Description of Work
**This posting is recruiting for a Full-time, Time-Limited position.**

The mission of the N.C. Department of Natural and Cultural Resources is to improve the quality of life in our state by creating opportunities to experience excellence in the arts, history, libraries and nature in North Carolina. The State Library of North Carolina is the principal library of state government, with a mission to build the capacity of all libraries in North Carolina and to provide access to specialized collections for its residents. The State Library is comprised of three major programs:  the Government and Heritage Library, the Library for the Blind and Physically Handicapped, and Library Development. The Library Development section delivers programs, services and resources to help libraries across the state meet the needs of their communities.

The State Library seeks an innovative, energetic leader to serve as the Program Manager for NC Cardinal, a Library Development project conducted in partnership with North Carolina public libraries. It achieves operational efficiencies and cost savings for public libraries through use of a common integrated library system (ILS) and provides library patrons with improved access to materials through resource sharing services. NC Cardinal currently includes 27 library systems (138 branches), serving 35 counties. Approximately 12-15 library migrations are anticipated over the next 3 years.

The NC Cardinal Program Manager provides strategic leadership and management of the shared ILS and lending network for North Carolina's public libraries. This position serves as the primary contact for the program and works directly with public library directors, vendors and library staff throughout the state to develop and oversee the daily operations of NC Cardinal. The position conducts short- and long-term planning; determines budget needs and assigns allocated federal funds; supervises three program personnel; establishes project timelines and assigns workloads; coordinates incoming library migrations; evaluates library tools and systems, negotiates with vendors for contracted services, and ensures compliance with contract requirements; oversees a help desk customer support system; directs development and delivery of program training; and provides guidance to participating libraries on the establishment of library circulation, cataloging, governance and resource sharing standards, policies, and procedures.

Knowledge, Skills and Abilities / Competencies
**To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.**

Qualified candidates must possess:

1. Thorough knowledge and understanding of issues, practices, policies, standards, and trends related to library programs, services and resources.
2. Thorough knowledge and skills related to the use of current library systems, technologies and tools used to organize, manage, and provide access to print and digital information and other library collections.
3. Knowledge of evaluation tools for program assessment and quality control.
4. Knowledge of MARC formats for bibliographic data, the Dewey Decimal System, and subject headings.
5. Knowledge of and experience with Evergreen or open source systems preferred.
6. Digital technology skills, including a working knowledge of HTML, CSS, Javascript or other scripting languages.
7. Skills in program, project, and budget planning, management, and evaluation; skills in grant writing and grant management; and ability to manage multiple budgets.
8. Supervisory experience preferred, including recruiting, training, supervising, mentoring, coaching, and evaluating staff performance.
9. Strong customer service, collaboration, and diplomacy skills.
10. Ability to assess and analyze trends in customers' needs and service issues, then design and implement responsive service programs.
11. Ability to advise and negotiate with customers to address dynamic and complex issues in sometimes difficult situations.
12. Excellent communication skills and the ability to work effectively with cross-sectional teams and collaborative working groups.
13. Ability to evaluate library tools and systems and negotiate with vendors.
14. Ability to prepare and deliver reports and presentations illustrating project status and impact.

Minimum Education and Experience Requirements
Master's degree in library and information science or a related discipline and three years of professional librarian experience related to the area of assignment. Degree must be received from appropriately accredited (ALA) institutions or regionally accredited programs in North Carolina.

Supplemental and Contact Information


To apply for this position, please click the APPLY link provided at  In order to receive credit for your work history and credentials, you must list the information on the online application form.  Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes will be accepted, but will not be used for screening for qualifying credit.  Using "See Resume" or "See Attachment" instead of completing the education and experience portion of the profile is not acceptable and will result in an incomplete application. Other attachments (except a DD-214 copy) will also be accepted, but not used in screening for qualifying credit.  Applicants are required to scan and attach a copy of their DD-214 or discharge orders if they wish to obtain veterans preference.  Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.  Please call the human resources office for assistance.

The N.C. Department of Natural and Cultural Resources (DNCR) uses Merit-Based Recruitment practices to select the most qualified applicants to fill positions subject to the State Human Resources Act. Applicants are asked to document competencies related to the position for which you apply on the State application via the NEOGOV website. A competency is defined as a set of behaviors or duties that reflect knowledge skills, and abilities.  When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills, abilities, internal equity and budgetary considerations pertinent to the advertised positions. Degrees must be received from appropriately accredited institutions. The N.C. Department of Natural and Cultural Resources is an Equal Employment Opportunity Employer.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the DNCR Human Resources Office.

N.C. Department of Natural and Cultural Resources
Division of Human Resources
4603 Mail Service Center
Raleigh, NC 27699-4603
Phone:  919-807-7373

Last updated: Tuesday, February 28, 2017 23:40 UTC