Central Library Assistant Manager - Research Services

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Created: July 7, 2016


This library’s number one goal is to Promote Lifelong Learning and Literacy in all Forms. To aid in the achievement of this goal, we are dedicated to providing programs, services and resources to help people of all ages fulfill their needs whether they be to improve their job skills to gain a new position or change careers, to acquire new skills necessary in this digital age, or develop a their small business.

This position calls for an individual who is forward-thinking, creative, and has displayed proven results working with and developing innovative research services and programs geared to people of all ages.

The primary research resource for Tulsa City-County Library, this department connects library customers with research expertise, overseeing a broad range of services and support.

This Assistant Manager works closely with the Central Library Manager and other Central Library Assistant Managers to oversee the operation of public services at Central Library.

The Research Services Department Assistant Manager will deliver innovative services that foster library and community collaboration offering the best experiences to help Tulsans foster their own lifelong learning and literacy.


Essential Functions

Supervises, trains, develops and evaluates a high performance team organized to meet the goals and objectives of TCCL’s research services?

Provides quality service to customers through own and team member’s efforts including defining individual responsibilities, determining priorities and deadlines, training staff, and evaluating the quality and effectiveness of their work?

Oversees several special collections and their related services and program development including, but not limited to: federal, state and local government print and digital publications; Research and Learn Virtual Library; Nonprofit Resource Center; Business Center serving the needs of entrepreneurs and small businesses; Career Services; Consumer Health; Oklahoma and local history collections; humanities and hard-science research; Tulsa Organizations and Services database; and Research Wizard, a fee-based service center;

Directs Book-a-Librarian appointments for the department connecting library customers with research expertise;

Evaluates the effectiveness and outcomes of research services, collections, and support for the library system;

Oversees maintenance and development of Central Library’s research collections, including evaluation, selection, weeding, and budget preparation?

Serves as administrator for research programs and initiatives, including virtual services;

Complies with Process Activated Training System (PATS) scripts when performing job tasks and making additional contributions to the PATS scripts as necessary to continually ensure all tasks are being performed consistently and with the best practices.

  for a complete list of essential functions and required knowledge, skills and abilities.

Required Knowledge, Skills and Abilities:

Demonstrated exceptional supervisory and teambuilding skills;

Demonstrated quality customer service skills?

Knowledge of research services and collections.

Education and Experience:

     1. Master of Library and Information Studies Degree required?

     2. Three or more years’ experience required?

     3. One of year supervisory experience preferred?

     4. Or equivalent combination of technical training, education or experience.


Published: Thursday, July 7, 2016 16:48 UTC

Last updated: Tuesday, February 28, 2017 23:40 UTC