Product Analyst

Description

  Discover.  Innovate.  Collaborate.  Inform. A few words we use to describe a career at OCLC.

OCLC, a worldwide library services organization headquartered in Dublin, Ohio, is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society.

The Product Analyst is a key contributor in all aspects of the product planning and development process for WorldShare and EZproxy. This role provides detailed information utilized in strategic decision making regarding product development, pricing, positioning, and release. The Product Analyst must be able to successfully collaborate with team members in Sales, Marketing and Development to ensure the effective and efficient execution of product plans.

Responsibilities:

    Writes user stories for new features and services as assigned
    Writes functional requirements and specifications for development
    Verifies whether development outputs meet functional requirements
    Helps draft and execute product rollout plans for WorldShare APIs and EZproxy, including documentation
    Answers first line product support requests for WorldShare APIs and EZproxy
    Writes reports covering usage, issues, and trends for WorldShare APIs
    Works with the EZproxy Community Manager by participating in and leadingEZproxy webinars and roundtables
    Works with content providers and other parties to implement new or modified EZproxy database definitions

Qualifications:

    Bachelor’s degree
    2-4 years’ experience or equivalent expertise

               - providing functional troubleshooting and support

               - and/or product, project or program management

    Ability to work independently, across departments and directly with customers
    Strong analytical and problem solving skills, especially around compiling and analyzing data
    Strong verbal, written and presentation skills, especially around targeting messages to different audiences

Desired but not required:

    Master’s degree
    Demonstrated knowledge of OCLC products and services
    Experience administrating and operating EZproxy
    Familiarity with or experience developing library applications
    Demonstrated knowledge of applications deployed at academic and public libraries
    Experience as a e-resources, systems, or web librarian