Member Programs Librarian

Full time

Created: April 9, 2016
Chicago
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Description

ATLA (American Theological Library Association) seeks a creative and collaborative Member Programs Librarian to manage membership engagement, retention, and recruitment by administering member benefit programs, design and execute member and prospect outreach activities, and maintain strong relationships with ATLA’s individual-type and institutional-type members. The Member Programs Librarian will provide timely, professional, and accurate information regarding ATLA benefits and programs to current and potential members. This position is responsible for conducting research, developing, and implementing new and improved programs for members. This position is responsible for managing relationships and projects with members, committees, task forces, working groups, regional groups, interest groups, vendors, consultants, and colleagues as appropriate

ESSENTIAL DUTIES AND RESPONSIBILITIES:


Coordinates responses to inquiries with Member Programs Assistant and provides premier service to members and potential members in person and by email and phone on a timely basis.

Develops and oversees information and processes relating to membership including benefits, programs, criteria, and application procedures. Ensures clear and accurate information is available and communicated appropriately via multiple communication channels (web, email, print, etc.)

Contributes to and edits content for ATLA properties and publications including the newsletter, website, and social media.

Oversees ongoing implementation of existing programs such as Cataloging Funnels, Reciprocal Borrowing, and Consortial Licensing. Coordinates with member leaders, business partners and others to effectively administer these programs. Assesses member satisfaction, develops and executes activities to grow participation in these programs.

Designs and executes member and prospect outreach and community-building activities. Performs follow-up to ensure conversion of prospects to members and welcomes new members.

Conducts research to identify potential new members, evaluate current programs, and create new benefits of interest to members. Develops new, improves existing, and sunsets programs using knowledge gained by interaction with members, research, and experience with the library market.

Maintains strong relationships with regional groups. Explores opportunities for closer interaction with and between regional groups and forges sustainable relationships that are mutually beneficial.

Adds, updates, and maintains member and prospect data in the Customer Relationship Management (CRM) software. Utilizes the CRM to manage member interactions, participation in programs, prospecting campaigns, etc.

Works closely with the Member Programs team, other internal staff, and consultants to enhance and improve member and prospect interactions both in person and online such as through the website, online portal, online community site, and communication vehicles (email, newsletter, social media).

Develops, coordinates, and/or conducts professional development opportunities including webinars, workshops, and presentations online and/or in person.

Represents the association at member visits, conferences, workshops, symposia, regional meetings, etc.




       
Requirements

REQUIRED EXPERIENCE:


Master’s degree in library and information science or equivalent field; or four to ten years related experience and/or training

Two years’ experience working in a library, cultural heritage organization, or affiliated educational, nonprofit, or professional organization

Proven proficiency in developing and executing outreach activities

Demonstrated experience with providing customer service

Experience coordinating the activities of a small team toward discrete goals

Familiarity with trends, current technologies, and best practices in libraries and archives

Demonstrated ability to work in collaborative environment

Professional experience building relationships

Excellent written and verbal communication skills


DESIRABLE EXPERIENCE:


Experience working in a theological or religious studies library

Supervisory experience including planning, assigning, and directing work; appraising performance; and rewarding and disciplining employees

Evidence of potential to succeed in a rapidly changing environment


OTHER REQUIREMENTS:


Must be willing and able to travel throughout North America via plane, train, automobile, and other means.  Occasional international travel required.

Must have a valid driver’s license and passport (or legal ability to acquire one).

Must be able to lift up to 50 pounds.

Last updated: Tuesday, February 28, 2017 23:40 UTC

How to apply


Customer Relationship Management


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Published: Saturday, April 9, 2016 20:12 UTC