DescriptionIndiana University is seeking a skilled IT professional to work as part of a new Enterprise Scholarly Systems team in IU's central IT organization, University Information Technology Services. This team will be focused on collaborating with the Libraries at IU Bloomington and IUPUI to build and support a new enterprise-level repository and scholarly information management environment for the university, based primarily on Fedora and Hydra technologies.
The Enterprise Scholarly Systems (ESS) is a new team based in UITS Enterprise Systems to support production digital scholarly information management services for use across the University, to be developed and supported in collaboration with IUB Libraries and IUPUI University Library. Primary stakeholders for these services will be libraries, archives, museums, and the IU Office of Scholarly Publishing, but faculty and academic school- and department-based projects may also make use of these services to create and manage digital content of long-term value in research, teaching, and learning.
Performs analysis, administration, and support of applications and vended products used by Enterprise Software (ES) at Indiana University while working independently as a senior member of the team. Responsible for collaborating, leading and ensuring the successful delivery of critical components of ES service used by the facility, staff and students at all campuses of Indiana University. Ensures established standards are followed and that the latest versions of Software infrastructure are being used, as well as ensuring the applications take advantage of emerging functionality that increase technical productivity or provides value added services.
Works as an effective leader of the team who identifies and provides training, guidance, and mentoring to less experienced staff and for the development of a team member. Demonstrates a high degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training.
Manages customer requests and work queues; maintains task documentation; and leads and makes programming changes necessary for upgrading, releasing and customization of client applications. Collaborates with functional business clients and other teams with the central information technology organization. Develops and maintains excellent relationships with all of these groups through careful consideration and thorough communication on analysis of application projects.
REQUIRED: Bachelor’s degree in computer science, business systems, or related discipline and five years of experience working in the areas of customer support, application support, or documentation with some supervisor experience and programming experience.
Combinations of related education and experience may be considered.
Excellent written, verbal, and interpersonal communication skills including an extraordinary customer service attitude with the ability to work with a variety of people. Willingness to perform tasks in a complex, team-oriented environment. Ability to train, mentor, and guide team members while assisting manager with work assignment to team members.
Problem solving skills that include creatively identifying complex problems and finding solutions quickly and accurately. Attention to detail in communicating technical issues and implementing solutions, and mental discipline in resolving software problems. Capability to change priorities as a project expands or a project needs change.
Indiana University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.
For more information, and to apply, please visit https://iujobs.peopleadmin.com/postings/19492. Applications will be accepted until 1/21/2016.
Last updated: Tuesday, February 28, 2017 23:40 UTC