User Experience and Content Strategy Coordinator

0 other recent jobs
Created: November 16, 2015


Responsibilities: Reporting to the Head of Web Services, the User Experience and Content Strategy Coordinator leads the exploration of user behaviors and expectations in research and information environments. He or she works independently and collaboratively with other library personnel to understand the user experience (UX), conduct user research, make recommendations on the evolution of our services, and facilitate the enhancement of user success by improving the overall user experience.

The Coordinator plans and conducts usability tests to ensure that services and interfaces are usable and resources are discoverable. He or she reports on the results of user research and usability studies and assists the appropriate staff in understanding and applying the results. He or she provides experience design expertise on web and digital projects throughout the agile development project lifecycle. The Coordinator promotes and advocates for the implementation of user experience design principles and practices in the creation and assessment of library services.

This position plays a key role in overseeing the content strategy for the Libraries’ website. In addition to understanding the needs of library content owners and users, the Coordinator conducts content inventories, gap and current-state analysis, site audits, competitive assessments, and user tests to guide content management decisions. He or she establishes content lifecycles to create an intuitive presentation of content supporting the Libraries’ mission and meeting user needs. The Coordinator understands the role of content in the Libraries’ various channels and mediums, and works with the Communications department on establishing content governance workflows and editorial standards for the website.

Experience Design 30%
  • Creates concept sketches, task flows, wireframes, mockups, and interactive prototypes to support the design process
  • Provides interaction design services to web, digital, and technology-based projects throughout the Libraries
  • Applies universal design principles ensuring accessibility of digital content and applications
  • Conducts ongoing research to identify new user-centered design trends and UX strategies
  • Coordinates with developers on all web projects
User Research 30%
  • Gathers requirements by consulting stakeholders, investigating user needs, analyzing web analytics, and assessing current interfaces
  • Conducts user research using formal and informal methods including usability testing, online surveys, focus groups, card sorting, interviews, contextual inquiries, cognitive task analysis, heuristic evaluations, and focus groups
  • Synthesizes key research findings to create personas, use cases, and user journeys
  • Collaborates with the Web Projects Manager to translate user needs, stakeholder objectives, and technology capabilities into content and design strategy
  • Works closely with the Libraries’ assessment and data librarians on analysis of web or resource usage statistics
Content Strategy 30%
  • Helps support web content projects by auditing, assessing, and improving existing content, identifying new content needs, and designing content workflow and governance structures
  • Aligns content strategy initiatives with UX project plans
  • Conducts ongoing research to identify new content management and information architecture best practices
Other Duties 10%
  • Serves as the library expert and coordinator for the integration of user research into web projects and for the improvement of the overall user experience
  • Contributes to departmental project planning, management, and documentation
  • Disseminates findings from user research and other UX or content deliverables to the Libraries
  • Works closely with the Libraries’ Communications department on content, branding, and SEO
  • Conducts training on the Libraries’ web applications and content guidelines
  • Participates as a Web Services representative on interdepartmental teams
The User Experience and Content Strategy Coordinator is a librarian position. Librarians hold academic rank pursuant to the University of Houston Librarians’ Bylaws Document. They are expected to develop a record of service, scholarship, and professional involvement. The UH Libraries support the ongoing professional development of librarians and our goal is to recruit librarians committed to continuous learning.


Required –
  • Master’s degree from an ALA accredited program
  • Coursework or significant work experience in UX design, information design, interaction design, interface design, or human computer interaction
  • Has a solid understanding of how content, design, and information architecture work together to create an optimal user experience in the context of higher education
  • Experience in conducting user research and usability tests to understand user behaviors and expectations, and then using the results as a primary driver of service design and assessment
  • Experience in managing, organizing, and assessing web content
  • Excellent collaboration, communication, presentation, and interpersonal skills
  • Self-motivated with the ability to prioritize, and solve problems creatively and proactively
Preferred –
  • Ability to develop and manage projects in response to the needs of various library groups or users
  • Ability to initiate, track, and manage complex projects to completion and assess their success
  • Proficient with at least one major graphics or prototyping application: Photoshop, Illustrator, Axure, Omnigraffle, Visio, Balsamiq
  • Familiarity with accessibility standards
  • Experience with HTML5 and CSS; familiarity with PHP and JavaScript
  • Experience with responsive design
  • Familiarity with agile software development methodologies such as Scrum
Salary: $61,000 to $65,000 expected hiring range, depending on qualifications.  Comprehensive benefits package; choice of retirement programs including TIAA-CREF; tax-deferred annuity program available; release time to take a class up to 3 hours/week; no state or local income tax.

Department Information: The Web Services Department is a group of librarians and professional staff that develops, designs, integrates, and maintains many of the Libraries' web sites, applications, and digital asset management systems. Web Services values accessible services, collaboration, evidence-based decision making, innovation, openness and transparency, and clean system integration.

Library Information: The UH Libraries are a member of the Association of Research Libraries, the Greater Western Library Alliance, the Hathi Trust, the Council on Library and Information Resources, the Digital Library Federation, and the Texas Digital Library.  The campus libraries provide access to over 3.1 million volumes.  The University Libraries’ total staff is 160, including 62 professionals.

The UH Libraries’ Strategic Directions document focuses on targeting services to specific user groups, reimagining library spaces, promoting outreach, and increasing national recognition. The Strategic Directions support an ambitious set of goals adopted by the University and further the drive for flagship status (  We seek to recruit librarians who can relate their work to these strategies and understand their role in advancing these strategic imperatives.

General Information:  The University of Houston campus comprises 13 colleges offering close to 80 degree programs with an enrollment of about 40,000 students, 7,200 of whom are enrolled in graduate studies. Reflecting the multicultural community of metropolitan Houston, UH is one of the most ethnically diverse research university campuses in the nation.

Houston, the fourth largest city in the United States, offers all the cultural and recreational opportunities of a great city and is within easy reach of the Gulf of Mexico. It enjoys a very reasonable cost of living and was selected by Forbes as topping the list of America’s coolest cities.

For additional information, read about Houston's flourishing arts scene and entertainment offerings and about housing and living in Houston.

Application Deadline:  Applications will be accepted until the position is filled.  Applications should be submitted at:

Please also visit the University of Houston Libraries Employment page for more information.

All positions at the University of Houston are security sensitive and will require a criminal history check.

Potential applicants seeking further information should contact John Lehner, Associate Dean for Personnel, Planning, and Systems, at 713-743-9801 or


Last updated: Tuesday, February 28, 2017 23:41 UTC