Library Technical Services Specialist

Description

The mission of the Library Technical Services Specialist is to provide technical service support to departmental and company personnel, ensure compliance with customers’ requirements for the supply of MARC records and other services. The incumbent works closely with Sales, Book Processing, and Customer Service representatives and management to develop specifications, implement internal systems, and ensure process and product quality for new or significantly changed Technical Services accounts. In addition, the incumbent is responsible for configuring and testing all non-GOBI e-ordering accounts. Primary Responsibilities: Works in cooperation with other units as needed to usher new or significantly changed technical service accounts through the necessary processing Develops, documents, and maintains client technical specifications for YBP library technical services Evaluates quality of initial shipments for new or significantly changed accounts Establishes/maintains non-GOBI e-ordering for customers Drafts/revises technical service documentation and procedures according to established procedural guidelines Maintains professional/technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Protects operations by keeping information confidential Contributes significant support to the department’s customer service program Provides input for the establishment of system policies and procedures, standards and schedules Requirements: Master’s in Library Science required, or a minimum of 2 years of experience in a library setting. Preferred Qualifications: Familiarity with cataloging standards and best practices Knowledge of academic library technical services operations Experience with working in a customer service role Demonstrated ability to work effectively both independently and in a team environment Experience coordinating, supervising or reviewing the work of others Demonstrated experience using Microsoft Word and Excel Familiarity with Microsoft Access Excellent written/verbal communication skills Excellent reading comprehension/organizational skills Understand complex problems/collaborate to explore alternative solutions Organize/prioritize individual work schedule to manage multiple tasks or projects Make decisions that have significant impact on a department's credibility, operations, or services Communicate in-depth information for interpreting or negotiating While performing these duties, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, push book carts and talk or hear.  The employee must occasionally walk and lift/move up to 35lbs. Specific vision requirements include close vision. The noise level is usually moderate.