User Experience & Assessment Librarian

East Lansing
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Created: October 15, 2015


Reporting to the Head of User Experience, the User Experience & Assessment Librarian will provide support for the full range of activities to develop and maintain a sustainable, strategic assessment program for the MSU Libraries.

Specific responsibilities include, but are not limited to, participating in the full range of user experience and assessment projects to evaluate the usage, service quality, impact, and value of the MSU Libraries’ spaces and services in meeting the teaching, learning, and research needs of its users while promoting the integration of assessment into decision-making, planning, and design. This librarian will collaborate with library staff to develop and coordinate a systematic process for the collection, management, and retrieval of library-related data for the purpose of reporting and will perform data analysis and visualization to provide data-influenced recommendations for the holistic enhancement of the user experience in the MSU Libraries. Additionally, this librarian will act as liaison to other assessment professionals on campus (i.e., Office of Planning and Budgets) to contribute a data-influenced approach in support of strategic planning and achievement of strategic objectives at the library and university levels. This librarian will also provide training and consultation on evaluation and reporting tools and techniques and will actively participate with the User Experience Work Group to collaborate on user experience and assessment projects across library divisions and units.

This librarian will participate approximately quarter-time in a secondary assignment based on qualifications, interests and need; this may include work in areas such as reference, digital scholarship, or collection development.

Librarians are appointed as regular faculty in the continuing appointment system and are engaged in professional development and scholarly activities related to their position in addition to serving on library and university committees as elected or assigned.

Michigan State University Libraries serve more the 4,900 faculty, 36,000 undergraduates, and 11,000 graduate and professional students on a park-like campus of over 5,000 acres. The Main Library and 4 branch libraries have combined holdings of over 5 million volumes. East Lansing is a community of 50,000 located adjacent to Lansing, the State capital.

Minimum Qualifications:
Master’s degree in Library and Information Science from a program accredited by the American Library Association. Experience and knowledge using assessment methodologies in a library setting for the purpose of improvement in work flows and service provision, including but not limited to questionnaires, focus groups, and usability testing. Ability to conduct statistical analysis (qualitative and quantitative) and knowledge of use and application of data visualization software (i.e., Tableau, NVivo, Excel, etc.). Familiarity with ARL, IPEDS, and ACRL data-gathering initiatives and reporting procedures.

Excellent verbal and written communication skills; outstanding interpersonal communication skills including the ability to be flexible in a dynamic and changing environment; exceptional commitment to customer service; ability to prioritize work and balance various unit needs; attention to detail; preparation and commitment to conducting independent scholarship consistent with a library faculty appointment; capacity and commitment to engage independently in continuing professional development.

Desired Qualifications:
Ability to communicate and collaborate effectively with diverse faculty, students, and staff; productive in both team-oriented and independent environments; ability to produce quality work in a timely manner.

Last updated: Tuesday, February 28, 2017 23:41 UTC