Knowledge Technology Analyst

Description

DLA Piper, a leader in the practice of law worldwide seeks a Knowledge Technology Analyst in the San Diego – Downtown office. The Knowledge Technology Analyst is responsible for developing and maintaining the department’s systems,  presence on the firm’s intranet and access to all resources. Direct responsibility for maintaining and improving the accessibility, utilization and discovery of electronic resources. This position is responsible for establishing, developing and maintaining policies and standards related to electronic resources, library systems, and the provision of digital resources firm wide.

• Lead and participate in projects to ensure optimized use of electronic resources.
• Test, coordinate and  rollout new systems and electronic resources as well as update, improve and maintain access to existing resources.
• Develop, design, publish and update all research and department information on the firm's intranet.
• Oversee, communicate and coordinate with vendors, library staff and IT staff in troubleshooting access issues.
• Create, develop and implement policies, workflows and best practices for accessing and maintaining all electronic systems and resources.
• Act as an internal resource for staff regarding developments in technology in both the knowledge and legal areas.
• Identifying and solving access issues for all of the firm's electronic resources. Troubleshooting attorney out of office access to electronic resources.
• Updating the Research & Knowledge Services intranet pages and research portals to ensure timely and accurate research access for attorneys and staff.
• Ensuring that all digital reference questions are answered by the team efficiently and effectively.
• Creating original training documentation and materials for electronic resources in both written and video form.
• Creating custom gateways to access electronic resources through the use of internal tools and by working with vendors to create custom options.
• Transitioning electronic resources to new platforms as new ones are purchased or old platforms are converted/updated.
• Envisioning and implementing new ways to connect independant systems that are not designed to automatically integrate.
• Assists with special projects and other duties as assigned.

Position Requirements

• Bachelor’s Degree in Library Science or similar field.  MLS or MLIS preferred.  Equivalent combination of education and experience may be considered in lieu of degree requirement.
• Four to six years of library experience.
• Experience with setting up and maintaining various library systems and web pages.
• Must also have a technology background. Experience should include a working knowledge and experience using several major content providers such as: Lexis, Westlaw, CCH, BNA, Westlaw Business or Bloomberg.
• Must have experience with Integrated Library Systems, database mangagement, SQL, Excel, Access, API's, web design, and legal research databases a working knowledge of legal research databases. Experience with discovery systems, mobile applications and other cutting edge technology. Strong organizational and project management skills required. Critical thinking, problem solving and analytic skills are required. Superior level of accuracy, attention to detail, efficiency, and consistent follow-up on all assignments is vital. Ability to work effectively in a team and deadline driven environment. Ability to learn and master new technologies.