Digital Media Service Manager

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Created: October 1, 2015


Digital Media Service Manager
Indiana University Bloomington Libraries – PAE3IT

Job Summary: Manages Avalon Media System support and deployment at IU, including the Media Collections Online (MCO) service ( and custom branded Avalon instances for other units and clients at IU.

Works with collection holders and operational teams in the IU Media Digitization and Preservation Initiative (MDPI) to develop and implement plans for ingest and presentation of MDPI collections in MCO; works with other MCO users at IU to set up new collections; and assists with ingest of content into Avalon, consulting on use of MCO by faculty and staff at IU. Develops metadata guidelines and mapping rules; writes documentation, develops and provides training sessions; and works with MDPI collection holders and other MCO users at IU to define new functionality needed for the service.

Serves as Co-Product Owner for the Avalon Media System software product following the Scrum Agile software development framework, which includes analyzing user needs from IU and other institutions implementing Avalon. Writes and prioritizes software design specifications and user stories to define system requirements; and works with the software development team to help size and clarify specifications, stories, and requirements. Carries out testing of software; and writes documentation. Increases the adoption of Avalon by other institutions by presenting in webinars and at conferences and maintaining communication with service manager counterparts at other institutions.

Qualifications: Review your qualifications prior to applying to ensure that you meet the minimum qualifications for the position. Resume and cover letter required.

REQUIRED: Bachelor's degree in computer science, informatics, information science or related field and three years working in an academic library, IT services, or other comparable environment, which may include experience working in reference services, user support, or systems analysis capacity.

Combinations of related education and experience may be considered.

Demonstrated knowledge of digital audio and/or video formats; expertise in use of digital audio and video editing and processing tools, such as FFmpeg, MediaInfo, Wavelab, Final Cut Pro, and Adobe Premiere; and knowledge of audio and video digitization tools and practices. Knowledge of Mac and Windows computer operating systems and networking sufficient to understand and implement good practices for file storage and perform basic troubleshooting tasks; and expertise in hardware/software setup, maintenance, and troubleshooting, and with multiple computer platforms including UNIX, Windows, and Macintosh OS. Demonstrated ability to work with a variety of different user populations and analyze user needs in order to document requirements for a service or software product; and ability to design web pages using HTML, CSS, and JavaScript.

Excellent interpersonal, presentation, and communication skills, written and verbal including a customer service orientation and ability to interact with a wide variety of individuals and work effectively as part of a collaborative team. Strong organizational, multitasking, and project management skills including ability to manage complex technology-based projects comprised of cross-functional team members including project planning, resource management, scheduling, and quality assurance.

Preferred: Knowledge of and/or experience working with the following: software development projects; Scrum or other Agile development methodologies; digital repository and/or digital library systems; library metadata standards; analog and physical audiovisual media formats; developing documentation and/or training materials.

Applications accepted until October 8, 2015, or until position is filled.

Indiana University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.

To apply, please visit Jobs@IU at


Published: Thursday, October 1, 2015 08:03 UTC

Last updated: Tuesday, February 28, 2017 23:41 UTC