ILS Coordinator

Description

The University of California, Riverside (UCR) Library is seeking nominations and applications for an experienced, energetic, and innovative professional to fill the Business Systems Analyst 3/Integrated Library Systems (ILS) Coordinator position for the Information Technology and Systems Division.

The UCR Library is building a team of intensely collaborative, forward-thinking colleagues dedicated to providing excellent services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically sophisticated; committed to problem-solving in local, regional, national, and international arenas; and able to develop innovative solutions to complex problems.

Reporting to the Cyberinfrastructure Director, in the Information Technology and Systems Division, the Programmer Analyst 3/Integrated Library Systems (ILS) Coordinator is primarily responsible for the day-to-day front-line support of Integrated Library System (ILS) application, currently Innovative Interfaces, Inc. Millennium, and related systems such as OCLC, Melvyl, Aeon, etc., as well as related vendor systems and products. The ILS Coordinator also provides leadership in identifying, evaluating, and determining future directions for the Library's evolving content management environment, and advising the Library's Leadership Team on next-generation systems. Additional responsibilities include user training on common productivity applications, and occasional general information technology support of helpdesk tickets.

The team operates by developing, enhancing, and using repeatable and well-documented processes and procedures to achieve an efficient, reliable, and sustainable information technology environment. Best practices and security are included in all our efforts. Teamwork, collaboration, and the ability to tactfully communicate and share ideas with an interdisciplinary group of staff, patrons, and colleagues is essential. Our environment is dynamic, challenging, and requires the ability to handle shifting priorities. Occasional efforts outside of normal business hours will be required.

The University Library organization includes four physical libraries on the Riverside campus. The infrastructure includes a VMware vSphere environment, a geographically-disbursed backup and replication system, 75 Windows and Linux production servers, SANs, VLANs, firewalls, switches, over 550 client workstations, and a substantial number of specialized peripheral devices.

Minimum Requirements

Bachelor's degree; or an equivalent combination of education and experience.

7+ years performing library support duties related to ILS applications.

Demonstrated expertise with Marc21 coding of bibliographic records, and familiarity with RDA, and emerging data standards.

Demonstrated knowledge and experience with ILS applications and the ability to thoroughly identify, investigate, examine, research, and resolve complex issues, and develop and implement effective workflow and problem resolution workflows.

Experience handling challenges by extracting key issues, conceptualizing solutions, and evaluating the best course of action to take.

Demonstrated ability to lead teams involved in the review, upgrade, testing, deployment, migration, and optimization of ILS applications.

Demonstrated experience in conducting user training on ILS applications, Microsoft Office, and related productivity software.

Demonstrated experience developing clear and concise documentation and procedures for ILS systems or similar complex third-party business software.
Ability to effectively communicate, both verbally and in writing, to a variety of audiences.

Ability to maintain subject matter currency as the ILS field evolves.
Demonstrated ability to learn new technologies, processes, and procedures.
Skill in evaluating competing solutions within the applicable subject matter.

Demonstrated ability to work collaboratively with vendors to support enterprise-level ILS applications.

Demonstrated strong project assessment and time management skills, including the ability to think and work in an organized and effective manner, on multiple projects, in an environment that has rapidly shifting and often conflicting demands and priorities.

Strong interpersonal skills with ability to work successfully in an intensely collaborative environment with a broad range of people from culturally diverse backgrounds including colleagues, administrators, students, faculty, donors, and alumni.

Ability to take direction and maintain a positive attitude. Ability to successfully pass a background check.

Preferred Qualifications

Demonstrated expertise with the Innovative Millennium ILS, the Atlas Aeon ILS, or another commercial integrated library system, and related applications.

Demonstrated ability to perform business systems analysis, assess alternative solutions, and generate creative approaches to a variety of challenges.

Master's degree in Library Science (MLS), Information Science, or a related field.

Demonstrated ability to write scripts to automate tasks and use a range of tools to create reports from structured and unstructured data sources.

Familiarity with Single Sign On (SSO), Shibboleth, and/or other standard authentication protocols.

Experience performing general information technology support.

Experience supporting spine label printers, barcode scanners, and thermal receipt printers.

Experience with audiovisual, multimedia, and/or data visualization systems.

Experience with a variety of computing environments, including handheld
devices, Windows, OSX, iOS, Android, Apple iPad, and/or Windows Surface.

For more information and to apply: https://goo.gl/jAHj22 or search staff jobs at http://jobs.ucr.edu