Web Product Manager & User Experience Specialist

Description

The MIT Libraries seek an experienced and enthusiastic web and user experience professional to join the newly created TPIE department, working to deliver on the promise technology holds for the future of library services and spaces through project and portfolio management, user experience, IT governance, service design and development and space planning.

RESPONSIBILITIES: The Web Product Manager & User Experience Specialist provides daily oversight of the Libraries web presence, and is responsible for creating, improving, and maintaining web sites, web pages, and user interfaces. They work closely with a team of product managers, web services and software development staff, content creators, and product and service vendors to create and maintain a portfolio of web sites and applications. They also lead usability testing activities using a variety of methods, analyze results, and collaborate with other library staff to create intuitive, integrated, and consistent user experiences across library services, collections, and online or physical spaces. Additional responsibilities include:

• Serving as a project lead for developing and improving web content and interface designs.
• Guiding development of user interfaces for discovery and fulfillment systems
• Advancing and advocating for use of User Experience techniques across the organization.
• Keeping abreast of new techniques and methods, and maintaining a working relationship with MIT IS&T, including the Usability & Accessibility Team and the Mobile Team.
• Uses evidence-based decision-making, including web analytics, usability studies, focus groups, surveys, interviews, and observation to inform current and future library systems and services, in alignment with the mission and priorities of MIT and the Libraries.

QUALIFICATIONS: Required – Bachelor’s degree and 5+ years experience in web management, web user experience, and usability and UI testing. In-depth knowledge of user-centered design principles, interaction design guidelines and patterns, usability testing methodologies, web industry standards and trends, platform standards, and the prototyping and software development process. Information architecture and visual design skills, experience creating wireframes and sitemaps. Familiarity with HTML5, CSS3 and other relevant web standards or languages. Experience working with content management systems. Experience with web product management and operations. Working knowledge of responsive design methodologies. Ability to work independently and in a team environment in a culturally diverse user community. A collaborative approach to problem solving and working across organizational boundaries. Familiarity with qualitative user research methodologies and analysis techniques, ability to translate insights into actionable design recommendations. Excellent project management, time management, and prioritization skills. Excellent verbal and written communication skills, including ability to communicate with technical and non-technical audiences. Evidence of willingness and ability to quickly learn new technologies. Ability to analyze problems, gather and evaluate data, and make independent decisions in a dynamic, iterative environment. Ability to creatively and implement innovative solutions. Demonstrated strong customer service focus. Preferred – Advanced degree. WordPress and Drupal development and/or administration experience. Experience implementing web accessibility improvements. Experience creating and using web analytics. Experience with social media integration into web design. Knowledge of Agile/Scrum project management methodologies and tools.