Coordinator of Digital and Outreach Services

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Created: July 21, 2015


 Position Summary:

This is a full-time exempt position providing library services with a focus on emerging technologies and Reference oversight. Serve as Library Webmaster.

Description of Key Responsibilities:

1. Serve as webmaster and lead designer for the Library Services Web site. Oversee and implement site design; code all web pages and perform web programming and application development tasks; write, edit and maintain website content, with participation by other members of the library staff; monitor, troubleshoot and regularly update website code and content; review and maintain compliance with World Wide Web Consortium standards, as defined at; regularly evaluate emerging technologies, modules and practices for inclusion on the Library website; compile and evaluate usage statistics; and, manage and oversee creation of graphic and video elements.

2. Work with Information Technology Services staff to implement and maintain library software, hardware, and shared server platforms. Work with Information Technology Services on special projects.

3. Hire and train Reference Services Librarians. Schedule, supervise, and assess Reference Services Librarians. Coordinate special projects and professional development opportunities for Reference Services Librarians. Hire, train, and supervise student assistants as needed.

4. Oversee information and reference services. In conjunction with director of library services, develop and evaluate information and reference services policies and procedures; train and evaluate staff working at Information Services Desk with respect to reference services; manage e-mail, chat, social networking and other online reference services; identify, evaluate and recommend emerging technologies supporting reference and outreach functions; coordinate on-call reference hours, and manage rotation among librarians; compile and evaluate reference statistics.

5. Participate in evaluation and assessment activities. Regularly assess information and reference services, including the Information Services Desk and the Reference Collection; regularly assess the design, content, performance, and perform usability testing of the Library website; conduct, as needed, web site testing, focus groups and surveys; and, engage in Library assessment activities as requested by the Director.

6. Serve as library liaison to a particular division, which includes annual collection development and library instruction responsibilities.

7. Work with the Technical Services staff to update and maintain the public user interfaces for library software applications, including federated search engines, link resolvers, library databases, and library catalog web interfaces. Work with Technical Services and Information Technology Services staff to update and maintain the College’s institutional repository. Work with Access Services staff to maintain interlibrary loan systems.

8. With the Director’s approval, may participate in library grant applications.

9. Cooperate as a team member with the library staff in performing any duties essential to efficient library operations.

10. Attend seminars and training sessions to improve or update position oriented skills and knowledge, when appropriate and funds permit.

11. Participate in local, state, and national library organizations, when appropriate and funds permit.

12. Fulfill other related duties as assigned by designated supervisor(s).

Distinguishing Characteristics:

In conjunction with the director of library services, the individual in this position serves as webmaster and lead designer for library web services. The individual in this position must cooperate as a team member with the library staff in performing duties essential to efficient library operations. Because the duties of this position require extensive personal interaction with students, faculty, and staff, excellent interpersonal and communication skills are essential.


Masters degree in Library Science from an ALA accredited institution is required.


Experience with web-page development, XHTML and CSS and knowledge of web standards are required. Experience with PHP and/or PERL for web application development is strongly preferred. Reference experience and knowledge of online and print reference resources and services is required. Experience with an integrated library system, preferably Voyager, and ILLiad are strongly preferred. Teaching or library instruction experience is strongly preferred. Experience with an institutional repository, preferably on the DSpace platform, is preferred. Collection development experience in an academic library setting is preferred.


Published: Tuesday, July 21, 2015 14:04 UTC

Last updated: Tuesday, February 28, 2017 23:41 UTC