Latin America Member Support Services at ORCID

Description

ORCID is seeking an experienced and enthusiastic professional for a new Regional Member Support Services position in Latin America. If you like the excitement of a start-up and the public-service orientation of a non-profit, join us in building our regional engagement programs.

ORCID (http://orcid.org) is a non-profit organization that serves the research community, with an international and interdisciplinary scope. Our core mission is to solve the name ambiguity problem in scholarly communications. We address this mission by maintaining a persistent registry of unique identifiers, providing tools and training to the community for integrating these identifiers into research workflows, and by building and sustaining a community of users and adopters. We are seeking Regional Member Support Services team members based in three regions Europe/Middle East/Africa, Asia/Pacific, and the Americas, to build and support our current and prospective members and users regionally through technical and non-technical member support, training, and engagement with end users. Member support personnel report to the Director of Technology and are coordinated by the Senior Member Support Services team member. In some tasks they will coordinate activities with the Memb! ership Team. ORCID has a virtual office and all staff members work from home.

To Apply: Send a cover letter and resume to work@orcid.org. In your letter please mention your favorite metadata schema. The full job posting is at https://orcid.org/content/member-support-services-job-description-latin-america

Job Responsibilities:

Member Solutions- Support the Membership Team to drive ORCID use and increase membership, providing the “technical lens.”

Education & Training - Collaborate with Membership Team to provide technical coaching, consultation and training on the use and benefits of ORCID to current & prospective members, end users, and Ambassadors.

Technical & Communications Support Services - Ensure quality member integrations & communications that help contribute to implementation success and ORCID societal benefits.

Member & end user “Voice” - Contribute to the continuous improvement of ORCID tools by sharing feedback from current & prospective members and end users.

Requirements: You are fluent in English and Spanish and able to give presentations, respond to technical questions, and write documentation in both languages Portuguese or other language skills are a plus You can take complex information and communicate it clearly, concisely and accurately You are persuasive, self-starting, and skilled at solving problems You are tech-savvy, can quickly master our internal and external tools, and deeply understand our membership program and support model You have work experience with APIs, XML, and scholarly communications Your exceptional communication skills, attention to detail, and a strong work ethic help you prioritize effectively and get things done in a dynamic, unstructured environment. You have 2+ years experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders. You have 2+ years experience teaching others about new technology and persuading them to adopt it, ideally through building and presenting prototype solutions. You have experience providing support and training in person and via email. You live in and can legally work in North or South America

We Provide A committed and awesome team serving a community-driven organization Competitive compensation and benefits Flexible work hours Work from where you want to within your region Occasional travel within your region and worldwide to ORCID outreach meetings Budget to choose your preferred laptop/workstation Knowledgeable and involved Board and community participants