Technology Projects Coordinator

Description

  Technology Projects Coordinator

The Oak Park Public Library is looking for a people-focused, technology-driven IT professional to join the team of the Digital Services Department. The Technology Projects Coordinator reports to the Manager of Digital Services and works with the Digital Services Team to plan and execute projects including but not limited to software rollouts and upgrades, server installation and support, self-checkout and security gate configuration and statistics, computer systems including Windows, Mac and Linux environments deployed throughout all three Library locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Project management for systems installations, hardware rollouts, software upgrades, and other projects as needed.

    Collaborate with Network Administrator and Digital Content Coordinator to support the library’s online presence and technology services efforts to meet the needs of the public and uphold the library’s mission, goals, and objectives.

    Oversee and participate in installation projects which may require working off hours.

    Coordinate with vendors and collaborate with Digital Services Manager and other staff to plan projects, recommend hardware/software purchases, implement new systems, and other duties as needed.

    Perform day to day operations and tasks for the library's telecommunications, local and wide area networks, network infrastructure equipment, server hardware, software, firmware, operating systems, backups, CCTV, SPAM filtering, Integrated Library System consortium, Automated Materials Handler, RFID systems, and other assigned systems.

    Troubleshoot and support users on PC hardware and software, help desk functions, documentation of systems and procedures, and maintaining equipment database.

    Maintain, repair, and install new and existing computer equipment.

    Provide or assisting in technical training and direct assistance for internal users and the public.

    Collaborate with Library staff and members of the public to evaluate services and develop strategies for achieving public service goals.

    Maintain an awareness of products, services, technology applications, and trends by reading technology and library literature, news media, and blogs.

    Develop organizational, customer service, and technical skills as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Bachelor's Degree, preferably in Computer Science or other technology-related discipline, or equivalent experience, plus one year of relevant work experience.

A+ and similar certification or equivalent work experience

Proven ability with and knowledge of personal computers, operating systems, software installation and upgrades, networking, and virtualized environments.

Excellent interpersonal skills.

Ability to work independently.

PREFERRED ATTRIBUTES

    Understands, embraces, and actively supports the vision, mission and goals of the Oak Park Public Library.

    Experience working in public libraries and/or an MLIS is a plus.

    Possesses solid judgment, strong organizational and leadership skills.

    Possesses patience, tolerance, and the ability to successfully interact with all levels, personalities and abilities of staff, board members and patrons.

    Is a pro-active planner and problem solver.

    Remains calm while clarifying errors or problems in potentially confrontational situations, considering all points of view to rationally resolve the situation.

    Applies tact and good judgment to every situation.

    Demonstrates flexibility and adaptability.  Initiates and implements change to achieve library goals.

    Has a good sense of humor.

    Demonstrates a commitment to public service.

    Finds creative approaches to providing or improving services.

    Generates new ideas and initiates innovative solutions.

    Maintains customer confidence and trust.

    Is adaptable and flexible in responding to change.

    Establishes rapport and effective, collaborative working relationships.

    Effectively uses technology and tools within the library.

The successful candidate will demonstrate a holistic view of Library technology that focuses on the user, technological competence at a higher than average level, the ability to learn new systems and transfer that knowledge to others, a curious mind that sees learning as part of the job, the ability to present challenging information and points of view in a non-confrontational manner, enjoy dialogue and collaboration as part of day-to-day workflow, have an outstanding customer service outlook, strong organizational and communication skills, and be an intrinsically motivated self-starter.

This position is full-time 40 hours per week, with occasional off-hours availability for special projects. Salary range begins at $41,558.40 with excellent benefits.

Please send a resume, cover letter and two to three examples of recent projects to Eric Battaglia, Manager for Digital Services at employment@oppl.org [2] by Friday, February 20, 2015.