Smart Person - Makerspace and Hacker-lab Guide

Description

The Chattanooga Public Library is looking for special people with that rare combination of superb customer service skills and electronic wizardry to help us transform the library.

As one of our “Smart People,” you will be an expert who troubleshoots gadgets and answers questions to help our customers make full use of our resources.  Your problem-solving and people skills will ensure swift resolution to technical problems.  You also educate team members about products, while independently keeping your own technical know-how up to date.

You will begin your work on the Library's 4th Floor, our public makerspace, civic laboratory, and GigLab, but your services may be needed in other library departments as well.  While your primary responsibility will be providing excellent customer service to 4th Floor visitors, you are also expected to engage, contribute, and participate in the development of new ideas and new services.  You will assist the public with tools you may not be familiar with yet, including but not limited to 3D printers, vinyl cutters, and more, so curiosity and an interest in experimentation is essential.

You will provide insightful advice and friendly, hands-on support to our customers in need.  Difficult situations are no problem, as you explain situations with patience and empathy.  You offer solutions quickly to help our customers use their devices and our resources.  Juggling customer needs, you keep aware of their time demands as well as your own.  You fulfill our service commitment with speed, skill and grace.

Qualifications:

• Strong people skills, with a knack for problem-solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to juggle appointments for assistance with unceasing demands for your time
• Both an eagerness and an aptitude for acquiring skills in technical areas
• Ability to make decisions quickly
• Ability to work a flexible schedule – work hours will be based on library needs

 

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This is a part-time position, twenty (20) hours per week (including weekend hours) and is based at the downtown library.  Be advised, however, that you may be scheduled to work at any library location. The pay is $15.00 per hour, with no benefits.  All library employees must be Tennessee residents.  For further information, contact Jim Cooper at cooper_j@lib.chattanooga.gov.