SCLENDS Coordinator (Information Resources Consultant II)

Description

OPENING DATE: 11/06/14
CLOSING DATE: 11/20/14 11:59 PM

JOB TITLE: SCLENDS Coordinator
SC CLASS CODE: AJ45

STATE SALARY RANGE:
   $38,703.00 - $71,608.00 Annually

AGENCY HIRING RANGE - MIN: $38,703
AGENCY HIRING RANGE - MAX: $52,000

LOCATION: Richland County, South Carolina

JOB TYPE: FTE - Full-Time

NORMAL WORK SCHEDULE: Monday - Friday (8:30 - 5:00)

AGENCY SPECIFIC APPLICATION PROCEDURES:

All applications must be submitted online at www.jobs.sc.gov

JOB RESPONSIBILITIES:

The SCLENDS Coordinator serves as the central and primary first point of contact for all technical issues of the consortium. The responsibilities of this role include, but are not limited to:

SUPPORT:   
            
Provides first level technical support for issues reported by Evergreen System Administrators. Ensures timely follow up, and resolution of, support requests to ensure that issues are elevated, resolved and documented as required.  Liaise between library system tier one administrators and tier two and three technical support resources.

Facilitate periodic onsite support and training for member libraries. Testing configuration for member libraries. Submit monthly reports to Board.  Level of support 24/7 and local troubleshooting.

Participates in the wide Evergreen community via appropriate communication channels such as listservs, conferences, presentations, etc., and informs the Executive Board as to issues and developments in the wider community.
                          
MAINTAIN:            
Administers and updates a repository of documentation for the SCLENDS Evergreen implementation to include; system configuration, library system specific requirements and policy settings and systems administrator training standards.
Administers the content on SCLENDS web and help desk sites.

Compiles monthly statistical reporting that details technical support issues,bug reports, feature requests, training activities, outages, and system performance metrics.

Ability to administer test server.  Formulates and prioritizes development recommendations to the Executive Board with regards to the ILS (Evergreen).  Undertakes special projects as directed by the Information Technology Director.

COORDINATE:
     
Tracks and documents all bugs, feature requests and system changes.
Facilitates the scheduling of and centralizes all communication for Evergreen system updates, upgrades, maintenance events, training activities and migration of a new library systems.
Coordinates and serves as moderator for the scheduling, location and agenda for periodic system administrator meetings and training events.

Develop and maintain best practices and procedures. Coordinates training for system administrators. Work as a team with other member libraries and SCLENDS professionals.

MINIMUM AND ADDITIONAL REQUIREMENTS:

A bachelor's degree and experience in automated information or communication system design, installation, operation, repair, sales or marketing. Related experience may be substituted for the bachelor's degree on a year-for-year basis.

Desired skills and experience:
Strong customer service orientation.
Excellent written and verbal communication skills.
Experience working with matrix and cross functional teams.
Experience using CMS, desktop publishing and project tracking tools.

PREFERRED QUALIFICATIONS:

Candidate must have and or be able to develop the following:
Knowledge of design, configuration, administration, features, operation and documentation of Integrated Library Systems.
Knowledge of cataloging principles including MARC and RDA.
Experience with one or more of the following; HTML, Perl, PostgreSQL, JQuery, AngularJS, JavaScript, Apache, Jabber.
Demonstrated understanding of; Linux, Microsoft Windows, TCP/IP.

ADDITIONAL COMMENTS:

If you should have questions or concerns about the job posting, please contact Jessica E. Cornish, Human Resources and Program Coordinator at (803) 734-8656.