IT Network Manager

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Created: November 11, 2014


A leading American historian has called the Boston Public Library (BPL) one of the five great libraries of the world. Over 3.5 million people visit the Boston Public Library every year to use its collection of twenty two million books, maps, manuscripts, photographs, prints, drawings and other items. Another eight million people connect with the BPL through its website to use its services and the growing collection of electronic resources, downloadable media and digitized rare books, maps and manuscripts.

Among its preeminent collections, the BPL holds a First Folio by William Shakespeare; original music scores by Mozart, Prokofiev and others; and the personal library of President John Adams.  In addition, the BPL is home to the renowned Norman B. Leventhal Map Center, which includes over 200,000 historic maps and 5,000 atlases from all over the world.  Over 10,000 programs and classes attract thousands of residents from across diverse neighborhoods and cultural groups. Award winning online and in-library homework assistance sessions, literacy classes, author programs and computer training sessions are also a popular draw.

The BPL is a department of the municipal government of Boston and a statutory charitable organization governed by a board of nine Trustees appointed by the Mayor.

The Boston Public Library is accepting applications for theInformation Technology (IT) Network Manager to lead the network team and manage the network and telecommunications infrastructure, and provide network architecture, IT security, and high level network/security problem resolution expertise: to ensure a functioning and optimal computing infrastructure across the Boston Public Library’s branch library locations, the central library and its departments, across both internal and public computing programs and services, and encompassing all online and onsite IT services.

The IT Network Manager directly manages the network staff. The IT Network Manager will act internally and externally for the IT department as the deputy CTO as needed and on tasks and projects as assigned. This role will work closely and collaboratively with the Server, Help Desk, Web Services and Applications Managers in particular to ensure a well-coordinated delivery of IT services to internal and external customers. This role is also responsible for the on-call schedule, team scheduling, oversees personnel, and participates in strategic and budgetary planning procedures, including BPL’s participation in the Federal eRate program. This is both a hands-on technical and managerial position. The position is also expected to maintain currency in cutting edge network and security technology and service delivery models, and provide appropriate leadership to BPL’s IT department in this area.

The IT Network Manager is responsible for maintaining the Data Center and Network inventory; for procuring, supporting and delivering maintenance for included equipment and software licenses and contracts. They maintain vendor relationships with key service providers that support and provide technology and network services for the BPL infrastructure.

This role is responsible for the optimal operation of all network and telecommunications environments. It is also responsible for escalation management from technical support and directly from partner organizations that consume services, and does so with a focus on maintaining high levels of availability and recoverability.

Salary: $72,585 - $97,996, DOQ. Competitive benefits.

Minimum Qualifications:

Education – Bachelor’s Degree, and Cisco Certification (CCNA/CCNP) or equivalent, required; Industry Standard Security Certification (eg. CISSP), preferred. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the educational requirements.

Experience – Minimum of at least three years of managing staff in a network support function, plus at least five years of direct technology-related experience in the network (routers, switches, services) and/or telecommunications area (ATM, Frame relay, PRI, MPLS, Fiber Networks & VOIP, PBX Systems); experience in troubleshooting hardware, software and ability to diagnose and provide solutions within the IT infrastructure environment.

Requirements –Position schedule may require working evenings and weekends.

Demonstrated ability to accept responsibility, work under pressure and to interact positively and efficiently with the public. Demonstrated superior customer service skills; ability to communicate clearly and in a concise manner, superior work habits, ability to prioritize work, strong organizational skills, and good mechanical aptitude. Ability to manage and lead people, to hire, motivate, and separate from staff successfully, to work in a changing progressive environment. Demonstrated ability to problem-solve, time management and supervise peers and subordinates.

Last updated: Tuesday, February 28, 2017 23:42 UTC