Librarian II - Integrated Library System (ILS) Librarian

Description

The Librarian II, Integrated Library System (ILS) Librarian, is responsible for the Integrated Library System application used at WCCLS. This position works closely with ILS and related vendors as well as team members and member library staff to maximize use of the ILS. The ILS Librarian works closely with committees on policies and procedures. The ILS Librarian works with team members to achieve the standards and goals established for the ILS. The ILS Librarian works under the supervision of the Library Automation Systems Specialist.

EXAMPLES OF DUTIES:
The incumbent will perform all the following duties:

45% ILS Support and Administration
• Responsible for ILS System Administration
• Tests, configures, documents and coordinates ILS use.
• Evaluates and implements ILS features and functions for all subsystems.
• Provides/arranges for ILS training for library staff.
• Maintains expertise in all ILS functions, including statistics.
• Supervises team members working to support, maintain, and enhance the ILS.
• Works extensively with ILS system administration subsystem.
• Coordinates ILS processes with member libraries and ILS vendor.
• Supervises ILS enhancement process.
• Serves as liaison to automation vendor(s) when resolving problems and questions related to ILS operations.
• Works closely with Library Automation Systems Specialist to plan software upgrades and conversions in coordination with member libraries.
• Works with vendors of products that coordinate with the ILS.
• Establishes ILS database standards.
• Acts as primary contact for ILS related questions and issues.
• Represents WCCLS at state, regional or national ILS meetings and conferences.

40% Projects and Committees
• Participates in WCCLS Automation program projects as team member or lead.
• Works with other WCCLS Automation staff, Cooperative staff and member library staff to achieve the completion of assigned projects.
• Works with WCCLS Automation team members to ensure efficient and effective program operations and customer support.
• Advises Program staff and member libraries concerning use of the ILS to achieve excellent customer service, maximum access to library resources, and staff efficiencies.
• Applies knowledge of ILS to patron and staff procedures and policies.
• Works with Automation and member library staff to plan, envision, and advise how ILS subsystem settings and functions will impact other subsystems and users.
• Advises how potential policies could be implemented in the ILS.
• Suggests policies and procedures related to ILS use.
• Acts as liaison at meetings of member library staff concerned with all ILS subsystems
• Works with member library staff concerning all subsystems and functions of the ILS.
• Performs other duties as needed to accomplish Program goals.

15% Application Support/Troubleshooting
• WCCLS Automation staffs a Helpdesk seven (7) days a week, including evenings Mondays through Thursdays.
• Understands network, servers, hardware and software applications to determine the level of severity and possible solutions for troubleshooting.
• Troubleshoots system problems and application errors for member libraries and WCCLS web users who contact the Helpdesk.
• Shares provision of telephone and email help-desk support for all centrally supported software applications and wide area network.
• Works with software vendors in troubleshooting applications as needed.
• Consults with automation colleagues and vendors to determine best practices for software use and recommends improvements.
• Tests software.
• Includes some evening and weekend shifts.

TYPICAL QUALIFICATIONS:
Extensive knowledge of:
• Principles, practices, and service delivery needs related to library services.
• Principles and practices of professional library work, including methods, practices, and techniques of library reference, technical services or children's library services relevant to specific areas of responsibility.
• Principles, techniques, and procedures in cataloging, indexing, classifying, bibliographic research, and organizing library materials relevant to specific areas of responsibility.
• Recent developments, current literature, and sources of information related to library science.
• Methods of selecting library materials and collection development.
• Applicable federal, state, and local laws, codes, and regulations, including administrative and departmental policies and procedures.
• Principles of library ethics and Intellectual Freedom.
• Record keeping principles and procedures.
• Techniques for effectively dealing with the public, vendors, contractors, and member library staff, in person and over the telephone.
• Techniques for providing a high level of customer service to public and member library staff, in person and over the telephone.

General knowledge of:
• Principles of supervision and training, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Techniques for effectively representing the Cooperative Library Services in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Skill to:
• Analyze, apply, and verify applicable Federal, State, and local policies, procedures, laws, and regulations.
• Identify and implement effective course of action to complete assigned work.
• Oversee and participate in related projects, studies, and programs.
• Recommend and implement goals, objectives, and practices for providing effective and efficient library services programs.
• Coordinate, direct, and implement library services programs suited to the needs of the community.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use modern office equipment including computer equipment and specialized software applications programs.
• Prepare clear and concise reports, correspondence, and other written materials.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Estimate costs for staff, supplies, and materials to assist in budget preparation.

Ability to:
• Plan and coordinate library programs including preparing publicity and providing direction to staff and volunteers.
• Plan, schedule, assign, and oversee activities of staff; and train staff in work procedures.
• Develop effective library practices and procedure including identifying problems, research, and analyze relevant information, develop and present recommendations, and justify solutions.
• Effectively conduct meetings and make presentations to various groups.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish and maintain cooperative working relationships with groups and individuals from diverse backgrounds including the public, co-workers, board personnel, and library professionals.

EXPERIENCE AND EDUCATION:
A typical way to obtain the knowledge and abilities would be:

A Master's level education in Library Science from an accredited American Library Association program or related field; and two years of recent and relevant professional level library experience. Extensive experience in a professional-level librarian position may substitute for the degree requirements.