Academic Technology Consultant

Description

You: An inspired IT support professional who wants to help improve higher education, by providing stellar technology support to faculty.

Us: The Educational Technologies Group at Dartmouth – a team of academic technology consultants and instructional designers, working together to support our faculty and their teaching.

What you’ll be doing:

• Provide general hardware and software support to faculty in the Sciences – ranges from identifying and recommending solutions to troubleshooting
• Support OS X, Windows, iOS, general productivity applications, educational applications (blogs, wikis, course management system…)
• Be ready to answer or research questions ranging from the routine to the very, very specialized (software for very unusual lab equipment)
• Represent your faculty and their computing needs
• Work closely and collaboratively with other team members to ensure a seamless support experience
• Build strong relationships with faculty

You’ll be right for this position if you:

• have skills and experience in technology user support
• enjoy working in a team, and sharing what you know
• love working with people and helping them learn and navigate problems
• have excellent communication skills
• can quickly learn new and old technologies, and love doing so
• have enthusiasm for education, learning, change
• are always on the lookout for the latest and greatest in tech
• feel flattered if someone calls you a geek

Work environment:

• A meaningful mission: Higher education
• A great team of colleagues who have each other’s back
• A really nice office in our Sciences library. Windows!
• Great opportunities for growth and professional development
• Outdoors recreation opportunities galore right in your backyard
• 2.5 hours to Boston, 3 to Montreal
• Excellent benefits