Desktop and Device Administrator

Description

This position is responsible for the administration and maintenance of the 400 Library desktop computers, laptops, tablets, and mobile devices. Responsibilities will include establishing and enforcing best practices, and for managing all day to day desktop and device provisioning and maintenance activities, which include computer imaging, workstation and device security, software distribution and application management, patch management, and maintaining asset inventories.

Required Education/Experience:

• Bachelor's degree in Computer Science or related field is preferred, or a combination of education and equivalent experience
• At least 3 years related work experience

Required Skills:

• In-depth knowledge of modern Windows desktop operating systems
• Experience with Microsoft domain technologies
• The ability to write scripts in the Windows environment
• Excellent problem-solving, analytical skills
• Ability to work independently, under deadlines, with minimal supervision
• Quality focused with a positive customer service and team attitude
• Excellent organizational, written, and verbal communication skills

Preferred Skills:

• Experience managing hardware/software in a public environment
• Experience with Mac OSX, iOS and Android operating systems
• Experience working in a dual authentication environment (Active Directory & Open Directory)
• Experience with Windows zero/lite touch deployment strategies
• Knowledge of or experience with VDI, Terminal Services, UEM, and/or application virtualization
• Knowledge of or experience with client management tools such as SCCM, Kace, Altirs, etc.

Responsibilities/Duties:

• Build, support and maintain the infrastructures required to manage Windows (85%), OSX (5%), and iOS (10%) desktops and devices
• Develop and implement strategic initiatives for centralized management (OS deployment, application deployment, patch management)
• Maintain desktop and device security
• Provide support, research analysis and make recommendations for desktop and device software and hardware purchases
• Provide Tier-2 level helpdesk support as required
• Work on projects as assigned

Physical Requirements:

• Strength to lift 50 lbs as well as the physical ability to troubleshoot and install equipment wherever necessary, including on the floor, under desks, overhead, etc.

Salary:  Starts at $42,500