Auto req ID 31933BR
School/Unit Harvard University Information Technology
Location USA - MA - Cambridge
Job Function Information Technology
Department Library Technology Services
Salary Grade 056
Union 00 - Non Union, Exempt or Temporary
Duties & Responsibilities
The Library Systems Group within Library Technology services ensures that enterprise library technology applications support the objectives and information management needs of the Harvard Library. The Library Systems team supports a large portfolio of enterprise library applications which support collection management, digital repository services, and discovery and access services.
Systems include HOLLIS Classic/Aleph (integrated library system), HOLLIS (AquaBrowser discovery system), DRS (Digital Repository Service), Cognos (library reporting system), MetaLib (federated searching and electronic resource discovery tool), SFX (link server and electronic journals discovery tool), EZProxy (authentication system), Verde (electronic resources management system), ILLiad (interlibrary loan system), Aeon (special collections system), and Borrow Direct (interlibrary loan system), Visual Collection systems, archives management systems, and others.
As a member of the Library System Support team, the Production Systems Librarian works collaboratively with software engineers, analysts, systems librarians, library staff, and system administrators to support and maintain stable applications for the Harvard Library. In addition to a broad user and technical support role, the incumbent performs Tier 3 functional support for HOLLIS Classic and supports and maintains the E-research systems.
Libraries and library staff rely heavily on technology and digital resources to provide services to students, faculty and researchers at Harvard. Enterprise Library Systems are used intensively on a daily basis by 900+ library staff and 50,000+ students, faculty, and researchers. Supported systems and services enable research, teaching, and learning as well as collection management business processes. These systems and resources are constantly evolving and require significant technical support, customization, and troubleshooting.
The Library Systems Support Team triages, analyzes and directly resolves (or, as needed, consults with Tier 3 support resources or external vendors to resolve) service requests and problems reported by members of the user community. Each team member also provides in-depth technical support for selected applications. Support Team members collaborate with Harvard Library staff and other groups within LTS and HUIT to provide excellent customer service and ensure smooth running of the enterprise library technology applications. The Support Team works together to identify persistent support problems, analyze potential solutions, and recommend follow-up actions.
As a knowledgeable and experienced advisor in library/library technology, this position provides user support for a segment of the LTS portfolio including HOLLIS Classic and E-Research Systems.
Masters in Library and Information Science or equivalent experience required
2-3 years' related experience working in a research library
Demonstrated aptitude for technical analysis and problem solving
Ability to think analytically and explain technical concepts and functions to non-technical staff
Strong organizational skills and ability to manage multiple competing priorities
Familiarity with Unix fundamentals
Demonstrated success working in environments that value: user-centered services, collaboration, innovation, and openness
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Join Harvard University Information Technology (HUIT) to assure Harvard's leadership in IT!
More about HUIT:
Harvard University Information Technology is a primary provider of IT services to the Harvard community.
In collaboration with Harvard's CIO Council, we maintain IT policies and foster innovation across the University.
Vision - We aspire to be an organization with:
Committed and skilled people accountable to Harvard's mission and serving faculty and students
Simple processes making it easy to work with us, do our jobs, and deliver results
Innovative technology that is the right technology for the right reasons, including prudent experimentation.
To assure Harvard's leadership in IT, we strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.
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Published: Friday, March 21, 2014 18:21 UTC
Last updated: Tuesday, February 28, 2017 23:43 UTC