Systems Analyst I

Description

ProQuest is seeking a Systems Analyst I

The Enterprise Support Systems Analyst I is responsible for maintaining most activities performed by the Enterprise Support team, including all problem resolution and support.

Some of what you'll be doing:
• Complete or escalate tickets from phone and ticketing queue as required
• Provide 1st level problem resolution
• Asset tracking and equipment disposal
• Provide limited support to Active Directory (AD)
• Provide 1st level Hardware and Software support
• Provide 1st level Audio Visual/conferencing support
• Provide 1st level remote sales/site support
• Provide 1st level Virtual Support with Vsphere
• Provide Apple support (Mac, Iphone, Ipad)
• Support all mobile devices (cell phones, pagers, and smart phones), including deployment, repairs, tracking
• Operating System reimaging
• Participate and contribute to IT policy and procedure review
• Contribute to the department Knowledge Base
• Continue to increase expertise by staying current with industry trends through technical journals and on-going education

What you'll need to be successful:
• 2+ years of experience in a similar help desk role
• Ability to troubleshoot hardware or software related problems
• Excellent communication skills with both technical and non-technical users over the phone, in person and through progress reports, e-mail and other written documentation.
• Working knowledge of office automation software, including Microsoft AD, Exchange, Multi-Function printers, Microsoft Office Suite and other third party products
• Ability to work long hours if needed
• Knowledge of Powershell is desirable
• Provide Mobile device support for Blackberry, Iphone, and Android devices
• Ability to work in a team environment for positive outcomes, generating trust. Recognizes impact of each individual on the team as a whole
• Must be independent, self-motivated, detail oriented and highly organized
• Capable of managing multiple tasks and of meeting aggressive deadlines
• Excellent problem solving and fault diagnosis skills
• Ability to use technology to automate procedures/processes
• Ability to cope with stress brought on by working under pressure and in crisis situations
• Associate’s Degree (preferred), or Equivalent experience in Computing/computer support

Bonus Points!
• BS in computer science or related field
• Advanced knowledge of PowerShell.
• CSE certification
• Experience with Office 365

Apply Directly at: http://ch.tbe.taleo.net/CH17/ats/careers/requisition.jsp?org=PROQUEST&cws=1&rid=1205


About ProQuest
ProQuest connects people with vetted, reliable information. We provide seamless access to and navigation of more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in multiple fields, from arts, literature, and social science to general reference, business, science, technology, and medicine. The company is currently rolling out the all-new ProQuest® platform, which moves beyond navigation to empower researchers to use, create, and share content—accelerating research productivity.
If this position isn’t quite your fit, check out our other positions posted on our “Career” page under About Us.  ProQuest’s corporate office is located in Ann Arbor, MI. www.Proquest.com