Desktop and Device Administrator

Description

This position is responsible for the administration and maintenance of all Library desktop computers, laptops, tablets, and mobile devices. Responsibilities will include establishing and enforcing best practices, and for managing all day-to-day desktop and device provisioning and maintenance activities; these include MAC and PC imaging, workstation and device security, software distribution and application management, patch management, and maintaining asset inventories. This position will also provide Tier 2 help desk support and, on occasion, Tier 1 support.

Required education/experience:

• Bachelor's degree, preferably in Computer Science or a combination of education and equivalent experience
• At least 3 years of related work experience

Required skills:

• In-depth knowledge of modern operating systems including Windows 7/8, Mac OSX, iOS, and Android
• Experience with Microsoft domain technologies: Active Directory, Group Policy, DFS-N, WSUS, and KMS
• Experience with Apple Remote Desktop and Apple Profile Manager
• The ability to write scripts for Macs (shell and Applescript) and PCs (cmd, vbscript, powershell) for specific purposes (trigger events, install software, change computer settings/policies remotely)
• Experience managing hardware/software in a public environment
• Excellent problem-solving and analytical skills
• Ability to work independently, under deadlines, with minimal supervision
• Quality-focused with a positive customer service and team attitude
• Excellent organizational, written, and verbal communication skills

Preferred skills:

• Experience working in a dual authentication environment (Active Directory and Open Directory)
• Experience with Windows zero/lite touch deployment strategies
• Experience with VDI, Terminal Services, UEM, and application virtualization
• Experience with client management tools such as SCCM, Kace, Altirs, etc.
• Experience with packaging applications for delivery to Macs, using ARD
• Experience with EMM technologies for BYOD, such as MDM and MAM
• Experience with Adobe CS suite, video editing, and audio production

Duties and responsibilities:

• Build, support, and maintain the infrastructures required to manage Windows, OSX, and iOS desktops and devices
• Automate and manage the deployment of all desktop and device operating systems
• Perform regular patch management to all platforms
• Maintain desktop and device security
• Research, analyze, and recommend desktop and device software and hardware purchases
• Provide Tier 2 level helpdesk support
• Work on projects as assigned

Physical requirements:

• Strength to lift 50 lbs
• Ability to troubleshoot and install equipment wherever necessary, including on the floor, under desks, overhead, etc.

Salary range: $44,700-$69,300