Web and Mobile User Support Librarian

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Created: December 2, 2013


Northwestern University Library seeks to recruit a creative, dynamic, customer-service focused librarian to join the Public Service Division’s new and innovative User Experience Department. Reporting to the Web and Mobile Services Librarian, the Web and Mobile User Support Librarian works directly and intensively with library users to ensure that the library’s public-facing web and mobile technologies, applications, and platforms meet the needs of a diverse clientele; develops, implements, and assesses educational programming for students, faculty and staff in the use of web and mobile technologies; and assists in the assessment, quality control, and maintenance of the library’s public web site. For more information about this position, go to www.library.northwestern.edu/about/library-administration/jobs.

Required Qualifications: Master's degree from an ALA-accredited program in library and information science or the equivalent combination of education and relevant library experience. Strong public service and outreach orientation; excellent communication and analytical skills. Experience or coursework in library-based instruction. Familiarity with various mobile technology platforms (iOS, Android, Kindle, Nook, etc.); familiarity with various social media platforms (Twitter, Facebook, Google+, etc.). Ability to work well with people and technology; ability to work independently and as part of a team.

Preferred Qualifications: Work experience in a library. Experience or coursework in designing and administering surveys and questionnaires. Experience conducting interviews and/or focus groups. Experience doing usability testing. Experience using Google analytics. Experience working in a Drupal environment. Experience using Springshare products (LibGuides, LibAnalytics, LibAnswers, LibChat). Experience in creating online learning tools.

To Apply: Send PDF formatted letter of application, resume or vita, and names of three references to the attention of Jan Hayes, Personnel Librarian, to libsearches@northwestern.edu. Applications received by November 29, 2013 will receive first consideration.


Published: Monday, December 2, 2013 18:57 UTC

Last updated: Tuesday, February 28, 2017 23:44 UTC