Director, Digital Initiatives and Services

Description

Reporting to the Chief Library Officer of The New York Public Library, the Director, Digital Initiatives and Services leads the experimentation, implementation and portfolio management of the digital user experience. This person partners with internal and external stakeholders to identify, design, incubate and ensure delivery of an excellent user experience across all our digital properties. This position forms part of a senior team responsible for the digital strategy and customer service across the NYPL.
Responsibilities:

The qualified candidate will have direct oversight of the NYPL innovation program (includes NYPL Labs), the vision and direction of our user experience, new product and service implementation, and digital portfolio management. Specific responsibilities include;

• Accountable to the User Experience Leadership team for delivery on the digital strategy
• Partners with Strategy in the design and effective use of user analytics and research in decision-making,
• Partners with the Chief Technology Officer on technology strategy and product development
• Accountable for ease of use throughout the Library’s digital properties, including building strong digital partner experiences
• Under the direction of the CLO and in partnership with the Andrew W. Mellon director, the VP of Public Services, the VP of Marketing and Communications, and the VP of Finance and Strategic Initiatives, leads the planning and implementation of NYPL’s digital strategy
• In conjunction with other stakeholders, actively looks for and drives changes in the digital portfolio
• Involved in hiring, developing and retaining digital expertise
• Accountable for developing and overseeing the Digital Initiatives and Services budget
• In collaboration with the CLO represents the digital strategy with internal and external stakeholders

Key Competencies:

• User experience focus
• Analytical thinking
• Skilled communicator
• A track record of successful collaboration and team building across and within organizations
• Strong ability to manage through change

Qualifications:

• A minimum of ten years working in the information industry – preferably in education or higher education, digital humanities, digital libraries or Internet-based publishing or product management
• Bachelors Degree in information science or other related field required, Masters Degree prefered
• Extensive experience stewarding products from incubation to production
• Demonstrated track record of developing and using data and user-based research to deliver
• Demonstrated track record of excellent customer service leadership
• Excellent internal and external communicator
• Excellent understanding of current day technologies (including but not limited to apps, collaboration, search and discovery, digital asset management)
• Demonstrated history of collaboration across business units to bring about large-scale organizational change