Custom Solutions Manager

Description

Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs. An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.
Based in Emeryville, CA, this individual contributor position in the Professional Services Department (PSD) will be responsible for overseeing the end to end pre-sales to delivery activities for developing new features, customizations and enhancements to Innovative’s core library products. Whilst a development background is desired to understand how deliverables can be re-used or incorporated into core product, it is also important to have solid customer facing skills in order to position and evaluate the need for custom solutions with clients. Duties will span scoping in pre-sales, technical review of solutions, coordinating proposal to delivery with client as well internal management of activities to drive robust, quality deliverables. As such, this person will have excellent organizational, communication, and facilitation skills to navigate matrix virtual reporting relationships. This individual will also support an annual services quota with the license sales team to ensure financial goals are met in tandem.

Responsibilities:

• Oversees the process for delivering quality custom solutions to our customers
• Evaluates pre-sales delivery custom proposals for review and guidance
• Acts as liaison between customer stakeholders and Innovative departments responsible for building and delivering the solution
• Demonstrates deep knowledge of all library product offerings, with ability to provide recommendations of new features and modifications based on past client experience
• Actively participates in the ongoing development and improvement of overall PSD processes and standards.
• Technical leadership – works with development team to scope work and produce estimates to help define deliverables and timelines
• Provides budget and financial goals outlook for custom development
• Develop reports and feedback to inform internal and external stakeholders as well as keeping abreast of technical offerings and market needs in the library industry
• Offers sound guidance to senior leadership on all custom solution management and   customers issues that will impact Innovative
• Works across organizational boundaries, bringing together people with differing perspectives and experience to find solutions.
• Displays passion for & responsibility to the customer
• Displays leadership through innovation
• Displays personal & corporate integrity

Requirements:

• 10+ years experience of Enterprise software consulting experience
• Quick grasp of customer requirements and ability to translate them into technical proposals
• Sound understanding of MLS library technical practices and procedures, with experience of  integrated library systems highly desired
• Deep understanding of software architecture, patterns and common software frameworks  with integration to 3rd  party software
• Demonstrated ability to multi-task in successfully managing customer relationships.
• Demonstrated skills in leading collaborative, remote & offshore cross-functional teams.
• Solid understanding of overall project management techniques, governance, risk  management, financial and budget management.
• Excellent interpersonal communications skills, capable of leading conversations with senior management for both Innovative and the customer
• Understands basic services revenue models with P&L, and cost to completion projections
• Strong knowledge of business fundamentals and operations.
• Advanced oral and written communication skills.
• Superb problem solving and analytical skills.
• Strong negotiation and conflict management skills.
• Strong leadership and influencing skills.
• Ability to travel for key customer meetings (20%)
• BS or equivalent experience.
• Experience with various UNIX platforms (IBM/Linux, Sun/Solaris, etc).
• Knowledge of networking, TCP/IP, and client/server technology.
• Experience working with one or more of the following technologies: Apache, Tomcat, PostgreSQL, LDAP, SSL.

DESIRED:
Strong knowledge of the Innovative product line, especially the Millennium and Sierra systems.

To apply please click here: https://home.eease.adp.com/recruit/?id=6477681

Our Emeryville headquarters is within walking distance of the bay, over 30 restaurants, an Apple store, the Guitar Center, dozens of retail shops, and the Public Market food court. Emeryville is 15 minutes from downtown San Francisco by car, and a free shuttle ride away from Bart. Please note: Innovative Interfaces Inc. does not sponsor or transfer any type of immigrant or non-immigrant visa. www.iii.com Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer